Logistics Operations Specialist

1 week ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
Job Title: Logistics Operations Specialist

Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated Logistics Operations Specialist to join our team. As a key member of our logistics team, you will be responsible for providing end-to-end supply chain solutions for our customers.

Key Responsibilities:
  • Act as a role model to develop and manage projects with strong deliverables for seller shipment issues escalated from the front-end team.
  • Dive deep into seller escalations and identify service and process opportunities to drive process improvement.
  • Collaborate with destination partner teams to focus on escalation dive deep, resolution, and improvement of the whole escalation journey and drive issue resolution.
  • Initiate process change, draft, and reflect the change process in SOP management with Sales, Ops, and destination partners.
  • Deal with ambiguity and complexities, manage operational issues by developing, tracking, and analyzing key escalation performance.
  • Engage with key stakeholders to escalate and call out pain points to drive initiatives to reduce shipment defects and non-compliance, and driving continuous improvements.
  • Serve as the primary interface with cross-functional teams in sales, product, program, and tech for new project, product, and system launches.
  • Be the Voice of the Sellers, and provide feedback to the team to improve performance and seller experience.
  • Provide regular performance metrics reports focusing on seller contact and escalation experiences.
  • Build up mechanisms for Call Center management and functional excellence support structure.
Requirements:
  • Fluent in Mandarin and English for verbal communication and writing skills.
  • Rich experience in managing operations, customer service teams with extensive knowledge in Logistics.
  • Understand legal and commercial framework and E2E operation across all the logistics products and processes including Ocean, Customs Documentation, import/export, international trade, and trade Compliance.

4. 5+ years of experience in freight forwarding focusing on Customer Service, Operations, or Key Account management.

PREFERRED QUALIFICATIONS

  • Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
  • Prior experiences in managing Customer Service, Operations, and Project Management.
  • Experience in cross-border logistics in e-commerce.
  • Certified in Quality, Six Sigma, or Lean.
  • Proven experience in leading cross-functional projects and managing company-wide programs.

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