Logistics Operations Specialist
3 days ago
Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated and experienced Import & Export Ops Specialist to join our team. As a key member of our logistics operations team, you will be responsible for handling daily tasks, managing exceptions, and collaborating with internal teams to provide best-in-class logistics services to our customers.
Key Responsibilities:- Handle assigned daily tasks according to process maps and SOPs, manage and handle exceptions in daily work, and use knowledge and skills to meet assigned goals and SLAs.
- Collaborate with origin and destination teams to solve issues/requests and secure selling partners' experience.
- Handle problems with minimal visible risks or roadblocks, troubleshoot problems with no existing procedure or SOP with LSPs, evaluate compliance risks, and escalate roadblocks.
- Work on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
- Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
- Take additional duties assigned by leadership as business-related services and operation scope continue to expand.
- Support new initiatives and new programs to drive operational excellence in terms of speed and cost, service quality.
- Bachelor's Degree or Equivalent Experience.
- 5+ years of working experience in the industry (Logistics/Freight Forwarding/Supply Chain industry/Broker/Customs agent).
- Proficient written and oral communication skills in both English and Chinese.
- Proficient in Microsoft Office products (Excel and Word) and solid data analysis skills.
- Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to details, and work as a team member.
- Capability of operation standardization and process improvement.
- Good communication skill and co-work with cross-teams experience.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Manage multiple tasks and have a sense of urgency to prioritize tasks.
- Strong mindset of Customer Obsession.
- Quick and keen learner.
- Experience as Process Improvement Expert, Business Analysis, and Project Management.
- Customer-oriented mindset.
- Trade lane knowledge of CN-US/EU/JP.
- Strong data skill and analysis.
- 6 Sigma and Lean mindset.
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