Operations Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Operations Specialist to join our team at DSV – Global transport and logistics. As an Operations Specialist, you will play a critical role in ensuring the smooth movement of cargo and providing exceptional customer service.
Key Responsibilities:
- Follow established operational procedures to ensure timely and efficient cargo movement.
- Collaborate with clients and internal stakeholders to resolve clearance and delivery issues.
- Communicate effectively with overseas teams to address operational and accounting matters.
- Verify costs from subcontractors and maintain high cost consciousness.
- Ensure data quality in GEE/DTT and complete reports in accordance with client SOPs.
- Provide support to customers and internal teams on operational queries.
- Handle customer complaints and claims, and coordinate exceptional cases with agents.
- Escalate issues to relevant account owners or superiors as needed.
About DSV:
DSV is a leading global transport and logistics company dedicated to providing innovative and reliable solutions to our customers. We are committed to excellence and strive to build long-term relationships with our clients and partners.
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