Amazon Team Lead

2 days ago


Chengdu, Sichuan, China Amazon Joyo Co., Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Team Lead to join our Selling Partner Support (SPS) team at Amazon Joyo Co., Ltd. As a Team Lead, you will be responsible for leading a team of Premium SPS Account Managers, driving operational excellence, and ensuring exceptional customer experience for our Selling Partners.

Key Responsibilities
  • Direct line management for a team of 20-24 Premium SPS Account Managers
  • Manage performance and behavior through effective 1:1 meetings, coaching, and mentorship
  • Implement performance goals, monitor, and evaluate against pre-set goals, and implement action plans to resolve performance barriers as needed
  • Regularly review and analyze team data to identify areas of opportunity for performance improvement
  • Ensure SPS Account Managers have a clear understanding of the team vision, mission, and behavior criteria and how it impacts performance and the overall seller experience
  • Oversee effective implementation of short-term staffing plans and scheduling adherence in partnership with workflow
  • Participate in Kaizen events to identify and implement process improvement change initiatives
  • Nurture a culture within the team that consistently demonstrates alignment with leadership principles and visibly ties department decisions to leadership principles and tenets
  • Conduct seller interaction audits and provide coaching to improve performance
  • Maintain a positive and professional demeanor, portraying the company in a positive light, and effectively managing sensitive issues
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
  • Liaise with other departments
Requirements
  • 3+ years of managing a large-scale operation with managing front-line supervisors experience
  • Experience implementing change management successfully transitioning programs into large-scale operations

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