Client Relations Officer
2 months ago
Job Overview
Key Responsibilities
This role is accountable to the Guest Service Duty Executive. The Customer Service Representative is tasked with upholding the utmost standards of safety, security, and service excellence in ground operations.
Main Duties
To facilitate seamless daily operations at the Guest Services Check-in counter, Gate Management, and Arrival Hall, including the preparation of daily operational reports. To ensure staff are adequately briefed and prepared prior to the commencement of operations, including updating them on relevant information, conducting briefings and debriefings, assigning staff to their designated areas, and ensuring all necessary tools are available and in good condition. To guarantee that the check-in counter is operational at least 4 hours prior to departure. To verify that all systems, including conveyers, BHS, Tubs, and FIDS, are functioning correctly before the counter opens. To oversee staff movements and discipline, reporting any issues to the supervisor for further action. To respond promptly to any delays and inform the on-duty Supervisor to take appropriate measures. To ensure compliance with all Standard Operating Procedures (SOP) as outlined in the Ground Operations Manual (GOM). Adhere to Airline Standards, safety performance metrics, and applicable laws and procedures across all operational locations.Desired Traits
Demonstrate personal attributes such as friendliness, maturity, humility, honesty, and attention to detail; be a self-starter capable of thriving under pressure in a dynamic environment. Exhibit proficiency in both spoken and written English and Bahasa Malaysia, or the local language relevant to the staff's location. Maintain a high level of confidentiality, tact, and discretion when interacting with individuals. Possess strong interpersonal and communication skills. Availability to work in shifts. Diversity and Inclusion - At AirAsia, we celebrate the uniqueness of each individual. We are committed to fostering a diverse workplace and take pride in being an equal opportunity employer.-
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