Virtual Customer Support Specialist

1 month ago


Chengdu, Sichuan, China Ecolab Full time

Job Overview:

As a key member of our team, you will be responsible for delivering exceptional service to our clients through innovative digital solutions. Your role will involve:

  • Promptly addressing client service requests, diagnosing issues remotely, and providing solutions or coordinating on-site assistance until resolution;
  • Utilizing remote data insights to proactively enhance client satisfaction;
  • Conducting regular live training sessions for group clients or regional stores remotely;
  • Collaborating with major account sales teams to conduct business reviews through remote data analysis, aimed at improving client retention and driving business growth;

Qualifications:

  • Associate degree or higher;
  • Strong communication skills, a high level of responsibility, and proficiency in data analysis;
  • Excellent customer service orientation;
  • Preferred qualifications include:
  • Experience in the food service industry;
  • Familiarity with equipment maintenance.

Our Commitment to Diversity and Inclusion:
Ecolab is dedicated to ensuring fair and equitable treatment of all associates and applicants, promoting the principles of Equal Opportunity Employment. We strive to fully engage minority, female, and disabled individuals at every level of our workforce. Recruitment, hiring, promotion, transfer, and advancement opportunities will be based solely on individual qualifications and job performance. Ecolab is committed to a non-discriminatory environment in all employment-related matters.



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