Support Operations Manager I

1 month ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time
About the Role

We are seeking a highly motivated Support Operations Manager to lead teams of up to 20 Specialists in high-touch investigation roles. As a Support Operations Manager, you will be responsible for managing a team of Support Operation Specialists, providing individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence, and career development.

Key Responsibilities
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence, and career development.
  • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partner and communicate with stakeholders to ensure a consistent employee experience is achieved.
  • Lead team meetings focused on team performance, policy, and site updates, and team-building activities.
  • Create and update weekly and monthly productivity reports displaying team performance against expectations.
  • Initiate and drive process improvements.
Requirements
  • Any graduate and above (or) an equivalent degree with people managerial experience.
  • Demonstrated team-building skills within own team or across other teams.
  • Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.
  • Demonstrated skill in developing and implementing new strategies and procedures.
  • Demonstrated ability to devise and communicate administrative and procedural decisions.
  • Versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.
  • Proven ability to report and analyze data.
  • Demonstrated ability to initiate and drive process improvements.
Preferred Qualifications
  • Demonstrated ability to develop, direct, and manage a team.
  • Skilled in developing and implementing new processes and procedures.
  • Ability to organize, prioritize, and schedule work assignments.
  • Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).
  • Demonstrated passion for delivering a positive Customer experience.
  • Ability to perform ambiguous tasks without guidance and support.
  • Ability to foster a cooperative environment and to work in a collegial fashion with peers in other organizational units.
  • Can adapt well to changing circumstances, direction, and strategy.
  • Ability to manage team performance through training, coaching, and process improvement.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

  • Project Manager I

    1 month ago

    Chengdu, Sichuan, China Jabil Careers Full time

    Job Opportunity at Jabil CareersAbout the RoleWe are seeking a highly skilled Project Manager I to join our team at Jabil, a leading global technology manufacturing solutions provider. As a Project Manager I, you will be responsible for leading cross-functional teams to deliver projects on time, within budget, and to the required quality standards.Key...

  • Senior Operations Manager I

    2 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    About the RoleFulfillment Operations Team Lead is responsible for overseeing the daily operations of the Support Operations team, ensuring that all team members are working efficiently and effectively to deliver exceptional customer experiences.Key ResponsibilitiesSet the vision, direction, and culture of the team by managing individual and team performance...

  • Operations Manager

    3 days ago

    Chengdu, Sichuan, China Jabil Careers Full time

    Jabil Careers seeks a highly skilled and experienced Project Manager I to join our team. This is an exciting opportunity for individuals who are passionate about leading projects and driving business growth.As a Project Manager I at Jabil, you will be responsible for overseeing the execution of projects from start to finish. Your primary goal will be to...

  • Ecommerce Business Development Manager

    2 weeks ago

    Chengdu, Sichuan, China Amazon (Shanghai) International Trading Company Limited Full time

    Job Title: Sr Service+ Consulting Manager, AmazonAbout the Role:Amazon (Shanghai) International Trading Company Limited is seeking an experienced Sr Service+ Consulting Manager to join our team in China. As a key member of our ESM Service+ team, you will play a critical role in driving the adoption of our Paid Account Service product among Chinese sellers,...

  • Business Operations Manager

    1 month ago

    Chengdu, Sichuan, China HSBC Full time

    Job Title: Business Operations ManagerHSBC is seeking an experienced Business Operations Manager to support our Senior Managers with business activities, including business administration and operational management. The successful candidate will participate in business planning activities, assist with the execution of business initiatives, and contribute to...

  • Business Operations Manager

    3 days ago

    Chengdu, Sichuan, China HSBC Full time

    HSBC is currently seeking an experienced Business Operations Manager to join its team.About the RoleThis is a challenging and rewarding opportunity to support the growth of HSBC’s business operations. As a Business Operations Manager, you will play a key role in ensuring the smooth execution of business initiatives and activities in support of business...

  • Business Operations Manager

    3 weeks ago

    Chengdu, Sichuan, China HSBC Full time

    Business Administration & Operational Management RoleThis position supports Senior Managers with business activities and participates in business planning, cyclical work pieces, and short-term initiatives. Employees in this role are expected to have some knowledge of financial budgeting, strategic planning, communication, and people management processes.Key...

  • Senior Operations Manager

    2 weeks ago

    Chengdu, Sichuan, China Amazon Joyo Co., Ltd. Full time

    About the RoleThis is a leadership position within the Selling Partner Support (SPS) organization at Amazon Joyo Co., Ltd. The successful candidate will be responsible for leading a team of PSS Account Managers, providing world-class support to Amazon Selling Partners.Key ResponsibilitiesDirect line management for a team of 20-24 Premium SPS Account...

  • Logistics Operations Manager

    4 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    About the RoleWe are seeking a highly motivated leader with strong Logistics, Operations and Service background to join our team as the leader for seller service experiences.Key ResponsibilitiesLead as a role model to develop and manage the projects of strong deliverables for seller shipment issues escalated from internal and external team.Dive deep into to...

  • Logistics Operations Manager

    4 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Job DescriptionWe are seeking a highly motivated leader with strong Logistics, Operations, and Service background to join our team as the leader for seller service experiences.Key ResponsibilitiesAct as a role model to develop and manage projects of strong deliverables for seller shipment issues escalated from the front-end team.Dive deep into seller...

  • Logistics Operations Manager

    2 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Job Title: International Transportation ManagerJob Summary: We are seeking a highly motivated leader with strong Logistics, Operations and Service background to join our team as the leader for seller service experiences.Key Responsibilities:Lead as a role model to develop and manage the projects of strong deliverables for seller shipment issues escalated...

  • Logistics Operations Manager

    4 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    About the RoleWe are seeking a highly motivated leader with strong Logistics, Operations, and Service background to join our team as the leader for seller service experiences.Key ResponsibilitiesLead as a role model to develop and manage the projects of strong deliverables for seller shipment issues escalated from front-end team.Dive deep into seller...

  • Industrial Operations Manager

    7 days ago

    Chengdu, Sichuan, China AkzoNobel Full time

    About AkzoNobelAkzoNobel is a leading paints and coatings company with a rich history dating back to . Our portfolio of brands includes Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. We operate in over countries and strive to sustain and enhance the fabric of everyday life through our innovative solutions.We're committed to...

  • Senior Sales Manager

    3 weeks ago

    Chengdu, Sichuan, China Bayer Full time

    At Bayer, we strive to make a positive impact on the world.Our visionaries are driven to solve the world's toughest challenges, and we're looking for a talented individual to join our team as a Senior Sales Manager.Your Key ResponsibilitiesDeliver annual financial targets through effective sales strategies and performance management.Manage and develop...

  • Senior Manager of Budget Operations and Transformation

    4 weeks ago

    Chengdu, Sichuan, China Lenovo Full time

    Job SummaryThe IDG Budget Operations and Transformation Manager will play a crucial role in building and maintaining a unified budget framework that supports end-to-end operations for marketing across all geos in IDG and potentially the rest of Lenovo.The unified budget framework will be built based on the Power Platforms ecosystem with connections to...

  • Logistics Operations Manager

    1 month ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Job Title: Logistics Operations ManagerBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated and experienced Logistics Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading a team of logistics professionals to deliver exceptional customer service and drive...

  • Agribusiness Development Manager

    3 days ago

    Chengdu, Sichuan, China Bayer Full time

    About UsBayer is a global leader in the life science industry, driven by our vision of Health for All, Hunger for None. We're a community of brilliant and diverse minds working together to solve some of the world's toughest challenges.Job DescriptionWe're looking for a highly motivated Sales Professional to join our team. As a key member of our sales team,...

  • Operational Risk Manager for West Region

    2 days ago

    Chengdu, Sichuan, China HSBC Full time

    Job Description:This is a challenging role that requires an experienced professional to manage operational risk and control monitoring related assignments in the West Region. The ideal candidate will have a strong background in risk management, solid analytical skills, and excellent communication abilities.Key Responsibilities:Organize and execute control...

  • Logistics Operations Manager

    1 month ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Job Title: Team Manager, Import/Export, GM FieldBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated and experienced Team Manager to join our team. As a key member of our logistics operations team, you will be responsible for leading and developing a high-performing team to drive business growth and...

  • Logistics Operations Manager

    3 days ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a skilled Logistics Operations Manager to lead our team in China.Job DescriptionWe are looking for an experienced professional with a strong background in logistics and operations management to join our team as a Logistics Operations Manager. As a key member of our operations...