Logistics Operations Manager

3 weeks ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
Job Title: Logistics Operations Manager

Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated and experienced Logistics Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading a team of logistics professionals to deliver exceptional customer service and drive business growth.

Key Responsibilities:
  • Lead a team of logistics professionals to deliver process improvements and enhance efficiency and service level to customers.
  • Develop and manage SOPs to provide the best customer experience and document changes.
  • Manage complex operational issues by developing, tracking, and analyzing key performance indicators.
  • Provide regular performance metrics reports focusing on operational excellence and customer experience.
  • Engage with key stakeholders to discover opportunities in reducing defects and non-compliance, and driving continuous improvements.
  • Be the Voice of the Customer, and provide feedback to the team to improve performance and customer experience.
  • Serve as primary interface with other teams in operations, product, finance, and tech for new product, program, and system launches.
  • Manage projects effectively over the entire project lifecycle.
  • Lead and organize regular trainings to the teams for continuous improvements.
  • Engage, empower, and motivate team in seeking best solutions and actively resolving issues/complaints/callous within stipulated time-frame.
Requirements:
  • 3+ years experience in managing operations/customer service teams with extensive knowledge in Logistics.
  • 8+ years experiences in logistics/freight forwarding/customer service fields.
  • Excellent written and oral communication skills in Mandarin and English.
  • Ability to attract, develop, and retain talents in the organization.
  • Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly.
  • Good influential skills to effectively communicate, negotiate, and manage business partners and teams.
  • Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition.
  • Be passionate about customer obsession and cost, and be effective when working under fast-paced environment.
  • Proactive and exhibit excellent problem-solving capabilities.
  • Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
  • Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights.
Preferred Qualifications:
  • Experience in managing 50+ people operation team.
  • Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
  • Experience in cross boarder logistics in e-commerce.
  • Certified in Quality, Six Sigma, Lean or PMP.
  • Proven experience in leading cross-functional projects and managing company-wide programs.

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