Global Logistics Operations Manager

2 weeks ago


Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
Main Responsibilities

The Global Logistics Operations Manager will be responsible for developing and managing projects with strong deliverables for seller shipment issues escalated from the front-end team.

Key responsibilities include acting as a role model, diving deep into seller escalations, identifying service and process opportunities, and driving process improvement.

The ideal candidate will have a strong logistics, operations, and service background, with excellent communication and problem-solving skills.

BASIC QUALIFICATIONS

  • Fluent in Mandarin and English for verbal communication and writing skills.
  • Rich experience in managing operations, customer service teams with extensive knowledge in Logistics.
  • Understand legal and commercial framework and E2E operation across all the logistics products and processes including Ocean, Customs Documentation, import/export, international trade, and trade Compliance.
  • 5+ years experiences in freight forwarding focusing on Customer Service, Operations, or Key Account management.


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