Global Customs Operations Manager

2 weeks ago


Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

Job Summary

Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly skilled Global Customs Operations Manager to lead our team in delivering exceptional customs and logistics services to our customers. As a key member of our operations team, you will be responsible for managing complex operational issues, developing and implementing process improvements, and ensuring compliance with regulatory requirements.

Key Responsibilities

  • Lead a team of operations professionals to deliver results and meet key performance indicators (KPIs)
  • Develop and implement process improvements to enhance efficiency and service level
  • Manage complex operational issues and develop key performance indicators (KPIs)
  • Provide regular performance metrics reports to stakeholders
  • Engage with key stakeholders to identify opportunities for reducing defects and non-compliance
  • Be the voice of the customer and provide feedback to the team to improve performance and customer experience
  • Manage projects effectively over the entire project lifecycle
  • Lead and organize regular trainings to the team for continuous improvements
  • Engage, empower, and motivate team members to seek best solutions and actively resolve issues/complaints/callous within stipulated time-frames

Requirements

  • 3+ years of experience in managing operations/customer service teams with extensive knowledge in logistics
  • Excellent written and oral communication skills in Mandarin and English
  • Ability to attract, develop, and retain talents in the organization
  • Self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly
  • Good influential skills to effectively communicate, negotiate, and manage business partners and teams
  • Convey a sense of urgency, drive issues to closure, persist despite obstacles and opposition
  • Be passionate about customer obsession and cost, and be effective when working under fast-paced environment
  • Proactive and exhibit excellent problem-solving capabilities
  • Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation
  • Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights

Preferred Qualifications

  • Experience in managing 50+ people operation team
  • Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field
  • Experience in cross-border logistics in e-commerce
  • Certified in Quality, Six Sigma, Lean or PMP
  • Proven experience in leading cross-functional projects and managing company-wide programs


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