International Supply Chain Manager

6 days ago


Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
About the Role

We are seeking a highly motivated leader with strong Logistics, Operations, and Service background to join our team as the leader for seller service experiences at Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch.

Key Responsibilities
  • Lead as a role model to develop and manage projects with strong deliverables for seller shipment issues escalated from the front-end team.
  • Dive deep into seller escalations and identify service and process opportunities to drive process improvement.
  • Collaborate with Destination partner teams to focus on escalation dive deep, resolution, and improvement of the whole escalation journey and drive issue resolution.
  • Initiate process change, draft, and reflect the change process in SOP management with Sales, Ops, and destination partners.
  • Deal with ambiguity and complexities, manage operational issues by developing, tracking, and analyzing key escalation performance.
  • Engage with key stakeholders to escalate and call out pain points to drive initiatives to reduce shipment defects and non-compliance, and driving continuous improvements.
  • Serve as primary interface with cross-functional teams in Sales, Product, Program, and Tech for new project, product, and system launches.
  • Be the Voice of the Sellers, and provide feedback to the team to improve performance and seller experience.
  • Provide regular performance metrics report focusing on seller contact and escalation experiences.
  • Build up the mechanisms for Call Center management and functional excellence support structure.
Requirements
  • Fluent in Mandarin and English for verbal communication and writing skills.
  • Rich experience in managing operations, customer service teams with extensive knowledge in Logistics.
  • Understand legal and commercial framework and E2E operation across all the logistics products and processes including Ocean, Customs Documentation, import/export, international trade, and trade Compliance.
Preferred Qualifications
  • Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
  • Prior experiences in managing Customer Service, Operations, and Project Management.
  • Experience in cross-border logistics in e-commerce.
  • Certified in Quality, Six Sigma, or Lean.
  • Proven experience in leading cross-functional projects and managing company-wide programs.


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