Customer Service Representative

2 months ago


Chengdu, Sichuan, China Agilent Full time

Job Summary

As a Customer Service Representative at Agilent, you will provide exceptional support to our customers in areas such as product order fulfillment, customer service requests, and repair/calibration services. This role requires a broad knowledge of customer situations, company processes, and international compliance requirements.

Key Responsibilities

  • Manage and coordinate the end-to-end customer experience, from order to installation.
  • Resolve customer service issues for complex, multi-country or multi-regional accounts.
  • Act as a liaison between customers and internal organizations to resolve customer inquiries.
  • Influence changes to production and shipping schedules and price changes.

Qualifications

  • Bachelor's or Master's Degree or equivalent.
  • Post-graduate, certification, and/or license may be required.
  • Typically, at least 1-2+ years relevant experience.

Additional Information

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.



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