Airport Services Team Member

1 month ago


Chengdu, Sichuan, China AirAsia Full time

Company Overview

AirAsia is a leading low-cost airline with a strong presence in the Asia-Pacific region.

We are committed to providing safe and efficient travel experiences for our customers.

Job Summary

We are seeking a highly motivated and experienced Guest Services Officer to join our team at Kuala Lumpur International Airport.

Job Description

The successful candidate will be responsible for ensuring smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also prepare daily operations reports.

Key Responsibilities:

  • To ensure the check-in counter is open at 4 hours before departure time.
  • To monitor staff movement, discipline and report to the superior for further action.
  • To react if any delay occurs and inform Supervisor on duty to take necessary action.
  • To ensure all systems run conveyer, BHS, Tubs and FIDS before opening counter.
  • To ensure all SOPs are being implemented according to GOM.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
  • Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
  • Able to maintain high confidentiality, tactful and discretion when dealing with people.
  • Possess good interpersonal and communication skills.
  • Able to work on shift.

Benefits

As an AirAsia employee, you can expect:

  • A competitive salary of RM3,000 - RM5,000 per month.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

Others

We believe in creating a diverse and inclusive workplace that values different perspectives and talents. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we would love to hear from you.


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