Technical Support Specialist
2 months ago
Position Overview:
We are seeking a dedicated Customer Support Engineer to join our team. This role involves a variety of responsibilities aimed at ensuring customer satisfaction and equipment functionality.
Key Responsibilities:
- Install and set up equipment at client sites, ensuring all components are thoroughly inspected for quality and functionality.
- Diagnose and troubleshoot issues, collaborating with team members and clients to resolve technical problems effectively.
- Perform routine maintenance and optimization of equipment to prevent operational issues.
- Provide training to clients on equipment usage and maintenance, addressing any inquiries in a professional manner.
- Conduct administrative tasks, including documentation of service reports and technical assessments.
- Spend a significant portion of time in controlled environments, working with both mechanical and electrical systems.
- Demonstrate flexibility in work hours, including the ability to work overtime as needed.
- Engage proactively with colleagues to foster a collaborative learning environment.
- Adapt to management directives based on organizational needs.
Qualifications:
- A Bachelor’s degree in an engineering discipline or equivalent practical experience.
- Strong mechanical understanding and familiarity with pneumatics, hydraulics, and electronics.
- Knowledge of safety protocols is essential.
- Proficient in both oral and written English communication.
- Ability to perform offline analysis and utilize various analytical tools.
- Open-minded with excellent communication skills.
- A genuine passion for learning and professional development.
Diversity and Inclusion:
ASML is committed to fostering a diverse and inclusive workplace. We believe that a variety of perspectives enhances our success and innovation. Our hiring practices reflect our dedication to equal opportunity for all candidates.
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