Customer Support Specialist

2 days ago


Tianjin, Tianjin, China ASML Full time

Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team at ASML.

Key Responsibilities:

  • Install and maintain equipment at customer locations, ensuring optimal functionality and performance.
  • Evaluate and diagnose problems, making appropriate repairs and recommending design changes or substitutions when necessary.
  • Collaborate with colleagues, customers, and field support to isolate and solve problems.
  • Train customers on equipment use and routine maintenance, providing professional assistance and support.
  • Perform administrative tasks, including work orders, field service reports, and system problem reports.
  • Prepare written technical reports and provide support to less experienced personnel as needed.
  • Work flexibly, including overtime, and communicate effectively with colleagues to achieve shared goals.

Requirements:

  • Bachelor's degree in an engineering field or equivalent experience.
  • Strong mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, and semiconductor processes.
  • Sufficient oral and written English language proficiency.
  • Offline analysis capability and analysis techniques.
  • Excellent communication and interpersonal skills.

About ASML

ASML is an Equal Opportunity Employer that values diversity and inclusion. We recognize that a diverse and inclusive workforce drives success and innovation.



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