Customer Support Specialist
2 days ago
Job Summary
We are seeking a highly skilled Customer Support Engineer to join our team at ASML.
Key Responsibilities:
- Install and maintain equipment at customer locations, ensuring optimal functionality and performance.
- Evaluate and diagnose problems, making appropriate repairs and recommending design changes or substitutions when necessary.
- Collaborate with colleagues, customers, and field support to isolate and solve problems.
- Train customers on equipment use and routine maintenance, providing professional assistance and support.
- Perform administrative tasks, including work orders, field service reports, and system problem reports.
- Prepare written technical reports and provide support to less experienced personnel as needed.
- Work flexibly, including overtime, and communicate effectively with colleagues to achieve shared goals.
Requirements:
- Bachelor's degree in an engineering field or equivalent experience.
- Strong mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, and semiconductor processes.
- Sufficient oral and written English language proficiency.
- Offline analysis capability and analysis techniques.
- Excellent communication and interpersonal skills.
About ASML
ASML is an Equal Opportunity Employer that values diversity and inclusion. We recognize that a diverse and inclusive workforce drives success and innovation.
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