Service Engineer
4 weeks ago
We are seeking a highly skilled Service Engineer to join our team at Maquet (Shanghai) Medical Equipment Co. The successful candidate will be responsible for providing technical support and maintenance services for our medical devices, ensuring optimal performance and customer satisfaction.
Key Responsibilities- Conduct installation preparation, installation, and equipment debugging at customer sites, with a focus on sterilizers and cleaning machines.
- Repair, maintain, and update customer equipment to ensure optimal performance.
- Provide customers with product-related operation and technical guidance to enhance their experience.
- Protect company assets and maintain test equipment, spare parts inventory, and other company equipment and supplies in good condition.
- Complete on-site equipment updates as required by the company.
- Track customer accessory sales and receive payments.
- Fill out relevant work reports and documents to ensure accurate record-keeping.
- Assist colleagues in developing the after-sales market.
- Document all activities in accordance with service policies and procedures.
- College degree or above in mechanical, electrical automation, or electromechanical integration related majors.
- A minimum of 2 years' experience in a field service role in medical devices/pharmaceutical industry, technical repair, or related technical field.
- Certain ability in reading and expression in English, with the capacity to review and understand electrical drawings and technical documentation written in English.
- Customer-oriented, critical thinking, and problem-solving ability, with a high level of self-study and strong team spirit.
- Good verbal and written communication skills, with the ability to work well in a team environment.
- Well-organized, with the ability to carry out tasks with minimum supervision.
- Basic to intermediate Microsoft Office skills in Word, Excel, and Outlook.
- Proficient in using schematics, systems diagrams, and repair/replacement procedures.
- Knowledge of applying special software tools, such as AutoCAD.
At Maquet (Shanghai) Medical Equipment Co., we are committed to providing hospitals and life science institutions with products and solutions that improve clinical results and optimize workflows. Our products and solutions include intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. We employ over 12,000 people worldwide and sell our products in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
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