Customer Experience Quality Specialist
2 months ago
About the Role
Promote a customer-centric culture and quality awareness within Continental. Coordinate A3 report and VOC transfer into actions. Ensure high-speed reaction to customer complaints/VOC, transferring information within the organization and organizing analysis meetings. Use A3 reports to handle customer complaints correctly, identifying root causes and implementing effective corrective and preventive actions. Timely follow up on corrective/preventive action status. Proactively visit customers to collect VOC/problems and promote customer orientation and quality awareness culture.
Key Qualifications
- Degree or higher in a technical or scientific field.
- At least 5 years of quality management-related work experience.
- Well-versed in ISO systems with solid onsite quality management experience.
- Experience in problem-solving and process improvement.
- Excellent communication skills, with the ability to communicate effectively across cultures and languages (English workable).
- Experience in building networks and partnerships with stakeholders/customers.
- Experience with OEM complaint handling is preferred.
- Experience with automotive interior product processes is preferred.
- Expert knowledge in customer complaint management and related tools (8D, A3, PDCA, Yokoten) is preferred.
Additional Information
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