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M365 Tenant Administrator
2 months ago
Boston Consulting Group is seeking a highly skilled IT Senior Specialist to join our team as a Global IT Configuration Engineer. As a key member of our IT team, you will be responsible for providing technical expertise and support for our Exchange environment and supporting tools.
In this role, you will focus on driving the implementation and ongoing improvements of our M365 tenant in Greater China, with a day-to-day detailed technical focus on Exchange Online and email security tools.
Key Responsibilities- Implement and own the general administration of our hosted M365 tenant in Greater China
- Partner with Security and Risk teams on implementation, policy configuration, governance, and enforcement of BCG regulations and standards for the tenant
- Establish and report on performance and health metrics for the tenant and report back to Senior Leadership
- Drive and administer changes to our Exchange Online, Email Security Gateway, Reporting and Compliance tools
- Establish and report on performance and health metrics for the tenant
- Drive and administer changes to our task planning and team productivity suite, which includes Trello, Planner, Project, and more
- Recommend, implement, and configure monitoring, alerting, and self-recovery solutions and thresholds
- Identify and support opportunities to implement automation capabilities to reduce manual work and human error
- Administer and configure M365 application integrations for secure rollout and operations
- Anticipate industry direction and evolving customer needs to implement emerging technologies using Change Management disciplines
- Strong comprehensive problem-solving skills to identify and solve issues quickly
- Working independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand
- Effectively handling difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency
- Strong analytical skills, detail-oriented, and quality-minded
- Exceptional verbal and written communication and presentation skills
- Prior knowledge and experience implementing an M365 tenant from the ground up or equivalent experience
- Deep understanding of Microsoft M365 solution stack, inclusive of Exchange Online, SharePoint Online, OneDrive, Compliance Center, and more
- Extensive knowledge of email gateway, message flow, delivery routing, email security, monitoring, and reporting
- Advanced knowledge of task planning and team productivity tools, as well as how they can be applied in Agile and non-Agile organizational contexts
- Experience with collaborating tasks involving multiple teams
- Minimum 5+ years as an Exchange Administrator
- Fluent in Mandarin and English
This individual will, at a minimum, collaborate with the following:
- BCG information technology teams such as Identity, Information Management and Hosting to ensure alignment with BCG's overall IT infrastructure
- Enterprise and Solution Architecture teams to ensure we follow BCG architectural design guidelines
- Our QA team to ensure operational excellence in our deployments
- Sustaining Engineers to establish and govern major updates, patches, and maintenance
