Senior IT Configuration Engineer

1 month ago


Xuhui Qu, China Boston Consulting Group Full time
Job Overview

Boston Consulting Group is seeking a skilled IT Senior Specialist to join our team. As a key member of our IT team, you will be responsible for providing technical expertise and support for our Exchange environment and supporting tools.

In this role, you will focus on driving the implementation and ongoing improvements of our M365 tenant in Greater China, with a day-to-day technical focus on Exchange Online and email security tools.

You will work closely with our IT teams, including Identity, Information Management, and Hosting, to ensure alignment with our overall IT infrastructure.

Additionally, you will collaborate with our Enterprise and Solution Architecture teams to ensure compliance with BCG's architectural design guidelines.

As a Senior Specialist, you will be responsible for establishing and reporting on performance and health metrics for the tenant, as well as driving and administering changes to our Exchange Online, Email Security Gateway, Reporting, and Compliance tools.

You will also be responsible for recommending, implementing, and configuring monitoring, alerting, and self-recovery solutions and thresholds.

Furthermore, you will identify and support opportunities to implement automation capabilities to reduce manual work and human error.

Finally, you will administer and configure M365 application integrations for secure rollout and operations.

Key Responsibilities
  • Implement and own the general administration of our hosted M365 tenant in Greater China
  • Partner with Security and Risk teams on implementation, policy configuration, governance, and enforcement of BCG regulations and standards for the tenant
  • Establish and report on performance and health metrics for the tenant and report back to Senior Leadership
  • Drive and administer changes to our Exchange Online, Email Security Gateway, Reporting, and Compliance tools
  • Establish and report on performance and health metrics for the tenant
  • Drive and administer changes to our task planning and team productivity suite, which includes Trello, Planner, Project, and more
  • Recommend, implement, and configure monitoring, alerting, and self-recovery solutions and thresholds
  • Identify and support opportunities to implement automation capabilities to reduce manual work and human error
  • Administer and configure M365 application integrations for secure rollout and operations
Requirements
  • Prior knowledge and experience implementing an M365 tenant from the ground up or equivalent experience
  • Deep understanding of Microsoft M365 solution stack, inclusive of Exchange Online, SharePoint Online, OneDrive, Compliance Center, and more
  • Extensive knowledge of email gateway, message flow, delivery routing, email security, monitoring, and reporting
  • Advanced knowledge of task planning and team productivity tools, as well as how they can be applied in Agile and non-Agile organizational contexts
  • Experience with collaborating tasks involving multiple teams
  • Minimum 5+ years as an Exchange Administrator
  • Fluent in Mandarin and English
Collaboration

This individual will, at a minimum, collaborate with the following:

  • BCG information technology teams such as Identity, Information Management, and Hosting to ensure alignment with BCG's overall IT infrastructure
  • Enterprise and Solution Architecture teams to ensure compliance with BCG's architectural design guidelines
  • Our QA team to ensure operational excellence in our deployments
  • Sustaining Engineers to establish and govern major updates, patches, and maintenance


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