Global IT Configuration Engineer Senior Specialist

7 days ago

Xuhui Qu, China Boston Consulting Group Full time

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. 



What You'll Do

BCG’s Email and Team Productivity team is seeking a knowledgeable and talented IT Senior SaaS Engineer to provide technical expertise & excellent support/enhancement of our Exchange environment and supporting tools.  Focus will be on driving the ground-up implementation and ongoing improvements of our M365 tenant in Greater China, with a day-to-day detailed technical focus on Exchange Online and E-mail security tools.   

In partnership with your fellow team members, your duties will include:   

  • Implementing and owning the general administration of our hosted M365 tenant in Greater China  
  • Partnering with Security and Risk teams on implementation, policy configuration, governance, and enforcement of BCG regulations and standards for the tenant.  
  • Establishing and reporting on performance and health metrics for the tenant and reporting back to Senior Leadership  
  • Driving and administering changes to our Exchange Online, Email Security Gateway, Reporting and Compliance tools.  
  • Establishing and reporting on performance and health metrics for the tenant  
  • Driving and administering changes to our task planning and team productivity suite, which includes Trello, Planner, Project, and more.  
  • Recommending, implementing, and configuring monitoring, alerting, and self-recovery solutions and thresholds   
  • Identifying and supporting opportunities to implement automation capabilities to reduce manual work and human error.  
  • Administering and configuring M365 application integrations for secure rollout and operations     
  • Anticipating industry direction and evolving customer needs to implement emerging technologies using Change Management disciplines   


What You'll Bring

  • Prior knowledge and experience implementing an M365 tenant from the ground up or equivalent experience  
  • Deep understanding of Microsoft M365 solution stack, inclusive of Exchange Online, SharePoint Online, OneDrive, Compliance Center, and more.  
  • Extensive knowledge of email gateway, message flow, delivery routing, e-mail security, monitoring, and reporting   
  • Advanced knowledge of task planning and team productivity tools, as well as how they can be applied in Agile and non-Agile organizational contexts   
  • Experience with collaborating tasks involving multiple teams    
  • Minimum 5+ years as an Exchange Administrator 
  • Fluent in Mandarin and English

YOU'RE GOOD AT

  • Strong comprehensive problem-solving skills to identify and solve issues quickly 
  • Working independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand 
  • Effectively handling difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency 
  • Strong analytical skills, detail-oriented, and quality-minded 
  • Exceptional verbal and written communication and presentation skills 


Who You'll Work With

This individual will, at a minimum, collaborate with the following: 

  • BCG information technology teams such as Identity, Information Management and Hosting to ensure alignment with BCG’s overall IT infrastructure.  
  • Enterprise and Solution Architecture teams to ensure we follow BCG architectural design guidelines 
  • Our QA team to ensure operational excellence in our deployments. 
  • Sustaining Engineers to establish and govern major updates, patches, and maintenance.


Additional info

Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.



Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

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