Global Customer Experience Strategist

1 month ago


Tianjin, Tianjin, China Lenovo Full time

About This Role

We are seeking a highly skilled MBG Service Planning Specialist to join our team at Lenovo.

Job Description

This position is responsible for planning and executing service strategies that drive customer satisfaction and loyalty. The ideal candidate will have a deep understanding of customer needs and preferences, as well as the ability to analyze data and develop effective solutions.

Key Responsibilities:

  • Develop and implement service plans that meet or exceed customer expectations
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Monitor and report on key performance indicators (KPIs) related to customer satisfaction and loyalty

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in business administration, marketing, or a related field
  • At least 3 years of experience in a customer-facing role, preferably in a service industry
  • Excellent communication and interpersonal skills
  • Ability to analyze data and develop insights
  • Strong problem-solving and decision-making skills

What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Flexible paid time off policy
  • Professional development opportunities

Estimated Salary: $83,400 - $114,600 per year

Location: China - Tianjin - 天津(Tianjin), China, China - Tianjin, China - Tianjin - 天津(Tianjin)



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