Customer Success Specialist for Logistics Excellence

1 month ago


Tianjin, Tianjin, China Stolt-Nielsen Full time

**Job Overview**

We are seeking a highly skilled Customer Success Specialist to join our team at Stolt-Nielsen, a leading provider of door-to-door transportation services for bulk-liquid chemicals and food-grade products.

As a key member of our STC Operations team, you will be responsible for delivering exceptional customer service, ensuring seamless and efficient operations, and driving cost improvement opportunities.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to establish strong relationships with customers, vendors, and internal teams.

**Key Responsibilities:**

  • Establish and maintain long-term relationships with assigned customer portfolio, ensuring total customer satisfaction and a continued positive experience.
  • Provide day-to-day operational assistance to customers, managing their expectations when scenarios arise where customer needs are not met.
  • Identify cost improvement opportunities by finding the best possible logistic solutions and collaborate with sales to expand these opportunities.
  • Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.

**Required Skills and Qualifications:**

  • Bachelor's degree preferred.
  • 1-2 years of experience working in a logistics/shipping company.
  • Proven record of excellent work quality and accuracy.
  • Experience working in an international environment.
  • Effective coaching and developing skills.
  • Organized and able to set goals and priorities.
  • Delegation.
  • Analytical skills.
  • Pro-active and self-starting.
  • Project Management skills.

**What We Offer:

A competitive compensation package, including a 13th month salary. Estimated salary: $60,000 - $80,000 per year.



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