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Service Engineer for Advanced Semiconductor Solutions

2 months ago


Shenzhen, Guangdong, China Nova Ltd. Full time

The Service Team at Nova Ltd. is seeking a dedicated service engineer to provide support for Nova tools at customer locations.

· Nova Ltd. delivers insights into process control within the world's most advanced industries. Our expertise spans physics, mathematics, algorithms, software, and hardware, enabling us to push the boundaries of what is achievable in semiconductor manufacturing.

· We invite you to become part of our visionary team—brilliant individuals who view challenges as opportunities and collaborate across disciplines to discover innovative solutions.

· We delve into the nanometric and atomic scales to extract valuable insights, equipping our customers and partners with essential data for informed decision-making. Every team member contributes to redefining technological possibilities.

We approach our work with a unique perspective. Are you ready to join us?

As a member of the Global Service team:

The Service team is composed of skilled and dynamic professionals.

Key Responsibilities of the Field Service Engineer:

  • Implement the Customer Support Policy for OEM End Users. Oversee, maintain, and support company systems in the field.
  • Assist OEM partners and End Users with internal service as outlined in warranty and service support agreements.
  • Provide maintenance, support, and training for all users, including OEM and End User personnel. (Training will typically be conducted by a dedicated training engineer).
  • Ensure accurate reporting of all customer support activities as directed by the Territory Service Manager/Customer Support Manager.
  • Manage the company's parts inventory relevant to this position, maintaining stock levels in accordance with company policies.
  • Support the integration of new equipment, including upgrades and additional features.
  • Offer feedback to headquarters based on experiences with customers.

Qualifications for Success in this Role:

You will gain metrology knowledge and professional skills, with opportunities to take on leadership roles while managing customer sites.

  • Bachelor's or Master's degree in Mechanical Engineering or a related field.
  • Experience in the Semiconductor industry is advantageous.
  • Strong communication skills, a collaborative spirit, and a service-oriented mindset.
  • Willingness to work shifts and provide overseas support as necessary.
  • Proficiency in English is essential.
  • Completed training or studies in chemistry or natural sciences.
  • Strong computer skills and IT proficiency.
  • Understanding of electrical engineering principles.
  • Experience in clean room environments, ideally as a service technician in field service.
  • Fluent business-level English communication skills.
  • Enjoyment in working with demanding customers on-site.
  • Ability to work independently with a strong service mentality.
  • Eagerness to learn complex technologies.
  • Flexibility and a high willingness to travel internationally (70-80%).

Additional Attributes:

  • Enthusiastic and energetic approach.
  • Creative thinking and open-mindedness.