Field Service Engineer

3 weeks ago

Shenzhen, Guangdong, China Lam Research Full time
The Group You'll Be A Part Of

Lam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the lifecycle of our customers' equipment. Our team focuses on driving performance, productivity, safety, and quality of our customers' installed base performance, and delivering service and lifecycle solutions for their most critical equipment and processes.

The Impact You'll Make

As a Field Service Engineer at Lam Research, you will play a critical role in ensuring the operational excellence of our complex semiconductor equipment. Your work will involve providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of our electro-mechanical and electronic systems at customer sites. You will be responsible for analytical problem-solving, troubleshooting, conducting diagnostics, isolating issues to the component level, and taking corrective actions or requesting assistance to minimize downtime, system interruptions, and equipment malfunctions.

What You'll Do
  1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
  2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
  3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
  4. Maintain records and reports to coordinate activities between Lam and the customer.
  5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
  6. Transparently discuss opportunities and challenges with customer to increase trust.
  7. Update customer on status of Lam tools as needed.
Who We're Looking For

We are seeking a highly skilled and experienced Field Service Engineer to join our team. The ideal candidate will have a Bachelor's degree in Electronics, Engineering, or a related field, with 2+ years of experience; or an advanced degree without experience; or equivalent work experience. The candidate should be proficient in interpreting electrical and mechanical schematics, diagrams, and operation manuals, and able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. The candidate should also be able to travel frequently, domestically and internationally, based on customer needs, and be flexible to work a variety of shifts, including compressed and alternative workweeks, including overtime and on-call if needed.

Our Commitment

Lam Research is committed to creating an inclusive and diverse work environment. We believe that every person should feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research is an equal opportunity employer. We are committed to and reaffirm support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status, or any other category protected by applicable federal, state, or local laws.

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