Field Support Engineer for Equipment Upgrades
1 week ago
Position Overview
The role involves the installation and enhancement of equipment at client sites, ensuring the integration of new features. Responsibilities include:
1. Executing the installation and upgrade of machinery, which encompasses unloading components, conducting damage inspections, assembling, aligning, and performing tests.
2. Assessing the relevance, precision, and compliance with design specifications.
3. Suggesting modifications to designs or alternative materials when necessary.
4. Diagnosing issues and implementing suitable repairs while collaborating with colleagues, clients, and field support to troubleshoot and resolve problems.
5. Managing installation and relocation escalations following internal training, with a service reliability target of up to 85% for dry machines and 75% for handle and CT modules of wet machines.
6. Carrying out administrative and coordination tasks, which include service orders, logbooks, handovers, work orders, field service documentation, system issue reports, and monthly summaries.
7. Composing detailed technical reports independently.
Qualifications
1. A bachelor's degree in an engineering discipline or equivalent experience, along with mechanical skills and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related technologies.
2. 1 to 3 years of experience in field support or equipment-related roles within cleanroom or semiconductor industries is advantageous.
3. Willingness to travel as required.
4. Ability to work flexibly, including overtime and shifts.
5. Expectation to spend over 50% of working hours in a cleanroom environment.
6. Proficient oral and written communication skills in English.
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