Field Service Specialist

2 weeks ago


Shenzhen, Guangdong, China Axcelis Technologies Full time
Job Summary

As a Field Service Engineer at Axcelis Technologies, you will provide exceptional customer support by performing on-site installations, diagnosing, troubleshooting, servicing, and repairing complex equipment and systems.

Key Responsibilities
  • Check and approve the operational quality of system equipment.
  • Instruct customers on the operation and maintenance of the system.
  • Serve as a liaison with customers on administrative and technical matters for assigned projects.
  • Interpret customer needs and clarify responsibility for problem resolution.
Requirements

Typically requires a Bachelor's degree with 2-4 years of professional experience.

This role may include any aspect of field support, encompassing system hardware and software, PCs, and networking/wireless networking.

This position provides customer support and requires a strong understanding of technical matters.



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