System Engineer

Information Technology Services is a closely collaborative national team that provides IT-related procurement and implementation, infrastructure and operational support, application solutions and systems project management services, evaluating and promoting new systems and software to improve productivity and ensure information security.

Accountabilities – Key Result Areas

The SE daily IT support:

Identify problem / service request, write down / follow up ticket in system, provide remote assistance to user and solve problem remotely, or assign to relevant system engineer to follow up, handle IT Service Desk tasks, such as meeting support, walk-in cases / requests, trouble-shooting on various IT related issue, write down detail symptom, trace out root cause, cooperate with other ITS team members and so on.

Assist in desktop, laptop operating system and application problem resolution, video conferencing facility setup.

Participate in desktop, laptop operating system configuration environment testing and software refresh.

Identify, manage, and resolve connectivity and usage issues encountered by end users on office IT facilities.

Occasional after office hour on call standby support will be required.

Experience / Qualification Requirements

• Bachelor's degree in Computer Science or equivalent
• 3 – 5 Years of working experience as full time IT technical support
• Knowledge in Windows 10, Office (Word / Excel / PowerPoint / Outlook)
• Hands-on experience in supporting Windows Office suite
• Good command of spoken and written English & Chinese (Putonghua)
• A team player, self-motivated and interested on technology
• Good interpersonal and communication skill, professional service attitude is a MUST

Managerial Competencies

• Good understanding of corporate strategic planning process
• Prepare and present reports and communicate with business stakeholders
• A sense of ownership and pride in your performance and its impact on the company's success
• Good time-management skills
• Understand and efficiency in collaboration

For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.

Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.

All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.

Accessibility assistance

If you need assistance or an accommodation during the recruitment  process for accessibility reasons, there will be an opportunity for you to let us know what you need once you begin your application.

Ready to take on new challenges? Apply now
Stay connected for the latest career opportunities, follow us on Deloitte China Social Media.