AVP/ VP, Head of Digital and Data

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit

Job Summary

• Provide visionary leadership for the Digital and Data Department, driving enterprise-wide digital transformation and innovation
• Direct the development and execution of digital strategy, product management, data and AI initiatives, and digital experience, ensuring all efforts align with business objectives and regulatory standards
• Champion the adoption of emerging technologies, particularly artificial intelligence, to enhance operational efficiency, elevate customer experience, and accelerate business growth
• Establish and monitor key performance indicators to assess the impact of digital initiatives, fostering a culture of continuous improvement and delivering measurable results

The Job

Digital Strategy and Transformation

• Develop and implement a holistic digital strategy, integrating AI and data-driven approaches to transform business operations and customer engagement
• Oversee digital transformation programs, ensuring seamless integration across all business functions
• Identify, develop, and implement AI use cases to improve efficiency, risk management, and decision-making
• Foster a culture of innovation and continuous improvement, encouraging cross-functional collaboration and upskilling

Digital Product Management

• Manage the digital product portfolio, roadmap, and life cycle, ensuring products meet evolving customer needs and regulatory standards
• Collaborate with UX/UI, business, and technology teams to prioritize features and deliver user-centric solutions

Data and AI

• Provide strategic leadership for data and AI governance, ensuring robust frameworks for data quality, security, and ethical use of artificial intelligence
• Oversee the development and implementation of data science and analytics initiatives, driving the adoption of advanced analytics, machine learning, and generative AI solutions
• Conduct technical assessments of AI solutions to ensure alignment with business objectives, regulatory requirements, and industry best practices
• Foster a culture of responsible innovation, promoting continuous improvement and upskilling in data and AI across the organization

Digital Experience and Performance

• Manage user experience and interface of digital platforms, ensuring usability and accessibility
• Define and measure performance metrics to track the impact of digital initiatives on business outcomes

Industry Leadership

• Stay abreast of insurance technology trends, regulatory changes, and emerging risks (e.g. cyber threats, climate adaptation, sustainability)
• Represent the company in industry forums, regulatory working groups, and innovation partnerships

Statutory Role / Regulatory Appointment

• As required by company and regulatory guidelines

The Person

• Senior leadership experience in digital transformation, digital product management, data science, and AI within the insurance or financial services sector
• Proven track record in managing cross-functional teams and delivering enterprise-wide initiatives
• Experience with corporate governance, regulatory compliance, risk management, and ethical AI practices
• Bachelor's degree or above in Computer Science, Information Technology, Data Science, Business Administration, or a related discipline. Advanced degree (Master's or above) preferred
• Minimum 20 years of working experience, with at least 10 years in digital transformation, data and AI, or technology leadership roles, and at least 5 years in a senior management capacity within insurance or financial services
• Expertise in digital strategy, digital product management, data analytics, AI technologies (including generative AI), and UX/UI design
• Strong understanding of insurance operations, regulatory frameworks, and emerging industry trends (e.g., insurtech, sustainability, cyber risk)
• Ability to translate business needs into technology solutions and drive adoption across the organization

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.