服务主管

Date Posted:

Country:

China

Location:

LOC3276: Room , Baiyue Center, Huaining Road, Shushan District, Hefei City, Anhui Province, China

职位名称

服务主管

职位概述

您想加入一家真正国际化、以人才为导向、重视安全、合规、质量、创新和员工机会的公司吗? 奥的斯正在不断发展壮大,我们正在为 XYZ 地区的现场服务团队招聘一名服务主管,向 XYZ 经理汇报工作。该职位的主要目标是为现场员工提供日常管理、培训并参与包括员工选拔、现场培训和安全等工作。此外,还将领导运营工作,确保卓越的客户满意度。

通常情况下,您需要

提升现场员工的安全意识确保服务质量和作业规范性

通过拜访客户,确保合同履约,保证客户满意度

指导、监督现场维保工作和合同规定的其他服务的履行

对现场员工进行操作技能及服务意识培训

确保客户服务质量,管控人力、物料成本

合理优化现场员工维保区域的划分,管理线路保养工时,维修响应速度与问题处理效率

与维保销售部门合作,给客户维保业务的报价方案提供技术指导

跟踪、监督维保订单完成情况

通过工作流程的不断优化来提高效率和提升团队协作能力

成功的候选人需要具备:

要求大专学历以上;本科或拥有相同工作经验者(至少3年)优先考虑

有带领技术团队经验者优先考虑

有电梯行业经验优先考虑

具备会使用数字化工具去管理团队和产品的经验

出色的沟通技巧和领导能力,有能力组建高绩效团队和营造充满激情的工作氛围

熟练掌握并使用计算机办公软件、具备销售的思维和服务客户的热情

您将获得/职位亮点:

您将与电梯行业市场领导者签订一份长期的劳动合同。

我们将按照当地标准向您提供全面的薪酬和福利,另外还包含补充商业保险、年度体检、带薪年假、EAP员工帮助计划、ESP员工奖学金计划等

我们将在技术、流程和软技能方面对你进行强化培训,你可以随时与经验丰富的同事交流。

即刻申请加入我们,与奥的斯一起 Build What's Next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click

here

.

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us