Manager, Retail Staff Engagement

4 days ago

Shenzhen, Guangdong, China Marshall Group Full time CN¥90,000 - CN¥120,000 per year

Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock 'n' roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.

We're now looking for a dynamic Manager, Retail Staff Engagement to take our partner training and engagement strategy in Mainland China to the next level.

What you'll do:

Engagement Strategy

  • Develop and implement an engagement strategy and calendar aligned with business goals, drawing on surveys, third-party data, and business feedback.
  • Oversee product and sales training delivery for partners — including distributors, trainers, field teams, and brand ambassadors — ensuring they can effectively engage and educate retail staff and external partners.
  • Manage and evaluate external training and field sales teams, setting qualification standards, monitoring performance, and ensuring brand consistency in tone and presentation.
  • Use systems and feedback tools to monitor engagement outcomes and improve future programs.
  • Measure success via surveys, third-party checks, and in-field evaluations.

Training & Field Sales:

  • Collaborate with Global Training to adapt and localize training content, including translations, formats, and attending global "train-the-trainer" (T3) sessions.
  • Create localized training materials tailored to specific channels (brand, product, selling techniques, etc.)
  • Partner with business departments to plan and execute training events in the local market
  • Keep partner trainers up to date after product launches and global T3s
  • Conduct in-store visits to assess execution, collect feedback, deliver demonstrations, and follow up on sales and campaigns — feeding insights back into the engagement strategy.

You probably have the following experiences & skills:

  • 5+ years in product/brand engagement; retail/distributor training experience strongly preferred.
  • Experience engaging across multiple channels (online and offline).
  • Strong communication skills; patient, detail-oriented, and highly organized.
  • Fluent in English and Chinese (spoken and written).

Our pledge:

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers.


Does this sound like you?

We look forward to reviewing your application

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