Customer Support

7 days ago

Shanghai, Shanghai, China Alfa Laval Spiral Full time CN¥300,000 - CN¥600,000 per year

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.​

About the job


• Manage the order to cash process, for Complex component, Project, Field Service and Service Operations Orders from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing).


• Customer support during the process: order status, delivery date. Purchase, control and preparation of supplier's shipping documents.


• Export & Import coordination: documentation, logistics, custom clearance.


• Handling of suppliers database.


• Backlog and WIP maintenance.


• Claims administration.

What you know


• Bachelor's degree or above.


• 2 years working experience.


• Good English both oral and written.


• Good PC literature in MS Office.


• Excellent coordination and communication skills.


• Able to handle conflicting demands and work under pressure.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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