2026 Customer Support Summer Internship

Location

Shanghai

Business Area

Technology Support

Ref #

Description & Requirements
Application deadline: Sunday, 16 November 2025
The Company
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

What's The Role?

Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you'll be supporting the world's leading financial professionals by helping them gaining access to the Bloomberg's powerful tools and data, enabling them to make critical decisions in real time.

As an intern, you will work on projects to analyze sophisticated processes and develop innovative solutions to enhance internal workflows and improve the overall efficiency of the Bloomberg Customer Support team. You will gain first insight into how we provide exceptional customer service to a broad range of clients, while ensuring timely and effective management of client workflows and Bloomberg terminal-related hardware/software issues.

Additionally, you will undertake specific tasks which can include: providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat; identifying, investigating, and resolving customer issues using proprietary company software; and providing login support and connecting our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our global team of over 500 professionals, supporting our clients collectively in more than 15 languages.

Who You Are
You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.

What's in it for you?

This internship offers a unique and exciting opportunity for students eager to gain real-world experience. You will be mentored by experienced Bloomberg Customer Support professionals, and get to expand your skills and opportunities through project involvements related to quality control and idea generation. We will develop your exceptional customer service skills through our training program, covering an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

Successful interns may have the opportunity to be offered a permanent full time role in Bloomberg Customer Support team when they graduate in the following year.

You'll Need To Have

• Business proficiency and fluency in English and Mandarin to support respective clients
• Strong communication skills with the ability to articulate thought process clearly (both written and oral)
• Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
• Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
• Willingness to learn new technologies and ability to retain and apply new information
• Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
• Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
• An interest in starting a career with Bloomberg

We'd Love To See

• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

You'll Need To Be

• Currently enrolled in university with a graduation date between September 2026 and August 2027
• Available to work for the whole duration of 10 weeks during 15 June to 21 August 2026
• Available to start full-time work by August 2027
• Legal authorization to work full-time in mainland China and will not require visa sponsorship now or in the future

If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Please note this is a two stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.