Digital Sales Coordinator

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

Reporting to Digital team leader, you will be responsible for the coordinating work of digital programs. Your mission is to coordinate B2B social and digital commercial initiatives, to create revenue by meeting the needs of digital customers with Givaudan products and services.

Main Accountabilities and Responsibilities:

1. Support team projects to create value and revenue through:

1) Administrate the operations of the B2B E-commerce store on and the E-service portal (WeChat mini-program) by collaborating with internal cross-functional teams, external agencies, and distributors. Responsibilities include maintaining and expanding the fragrance portfolio, consolidating content and data for online storytelling, conducting norm checks, coordinating pricing and quotations, handling documentation and sampling, processing internal orders, monitoring stock levels, and compiling sales reports to support the digital team's analysis for optimization.

2) Coordinate project research, develop and maintain team work guidelines, standard operating procedures (SOPs), and external legal statements/disclaimers.

3) Manage the leads management process across social media, E-commerce platforms, and digital partners, facilitating communication with internal online and offline sales teams and external ecosystem partners. You will aim to meet customer needs while building a business growth pipeline for Givaudan. Responsibilities include monitoring and updating the database for follow-up engagement activities and tracking conversion status.

4) Handle customer inquiries and engage with clients to provide a high-quality customer experience. As a backup for the online sales team, assist with fragrance submissions to meet the needs of digital customers. Responsibilities include managing customer communication, selecting fragrances from the internal library, coordinating sample logistics, preparing norms and pricing documentation, and following up on resubmit requests and transactions.

5) Coordinate the execution of online and offline promotional events, including the reposting of social media content, in collaboration with team members and our agency.

2. Support the digital team in maintaining efficient daily operations by assisting with administrative workflows, including contracts and vendor payments, as well as managing the logistics of related materials.

3. Demonstrate adapting to new working methods and ad-hoc projects while collaborating with a diverse range of team members

Your professional profile includes:

• University Degree or equivalent
• Above one years' experience in commercial related role or administration.
• Experience in Fragrance industry/B2B/chemistry/design business is preferred.
• Fluency in Chinese.
• Proficiency in English particularly written.
• Proven ability of working with customers, multiple teams and partners, with service sense and good interpersonal skills. Self-organized. Good attention to details.
• Ability to continuously learn, proactive thinker and doer, be open-minded to new ways of working.
• Passion for the Fragrance Industry
• Good awareness of China digital ecosystem. An early adopter of new digital tools is preferred.
• Be comfortable to work on customer and product databases with excel, and on basic reports with ppt.

Our Benefits:

• Attractive package with benefits
• Paid annual leave and sick leave
• Commercial insurance
• Good opportunities for progressive learning and development
• A creative team environment that will inspire you

#LI-Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.