Application Support Engineer

6 days ago

Tianjin, Tianjin, China 上海慧悦网络科技有限公司 Full time CN¥152,944 - CN¥245,824 per year

该职位来源于猎聘 Key Responsibilities:

  • Provide Support to end-users and project teams for the multiple applications used in the company.
  • Analyze and troubleshoot system issues in 2nd level depending on project requirements, liaise with network administrators, system analysts, and software engineers to assist in resolving problems with software products or company software systems.
  • Assist Development and Project Teams during Software Development Release Cycle.
  • Coordinate Development of Enhancements, testing and requirements definition capturing.
  • Prepare test case scenarios if required for testing interfaces and support tickets.
  • Maintain all Interfaces designed for multiple platforms and collaborate with involved stakeholders.
  • Participate in Interface Releases and Testing Campaigns.
  • Collaborate with Different Teams to analyze and identify root cause of a problem. Qualifications:
  • Experience in Database queries (SQL/PL-SQL knowledge is a must).
  • Experience with IT Service Management processes (Incident, Problem, Change, etc.).
  • Ability to translate technical specifications into articulate business requirements and vice-versa.
  • Ability to document complex technical and work-flow processes in plain English
  • Advantage will be experience with SAP, PowerBi, power Automate, Powe Apps

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