Senior eMPF Centre Executive

We are seeking a highly motivated and experienced Operation & Resourcing Manager to lead strategic process improvement and manpower planning initiatives within our call centre operations. This pivotal role will drive operational efficiency, enhance customer experience, and leverage technology to transform workflows. The successful candidate will also be...

Job scopesAssist in planning and coordinating operational initiatives across HK and GZ call centresSupport backend administrative duties and maintain updated documentation for workflowsMonitor key performance metrics and contribute insights for improvement strategiesWork closely with Quality Assurance to ensure service compliance and high standardsHelp...

Your RoleOversee daily MPF operations, including member onboarding, contributions, investment directives, transfers, and withdrawals, ensuring precision and adherence to established digital workflows.Prepare and streamline meeting materials for internal and external engagements, facilitating effective follow-ups to ensure optimal coordination.Conduct User...

Key AccountabilitiesEnsuring establishment and embedding delivery plans for one or more workstream elements of the overall delivery programme for the eMPF Platform Company Limited;Ensuring standard project management techniques and scope are covered, for example progress updates, plan management, dependency management, resource allocation and smoothing, risk...

Your roleConduct data mining, cleansing, and exploration of structured and unstructured dataIdentify patterns and create predictive models using AI methodsPerform ETL processes, and data mapping activitiesDevelop and maintain both local and cloud database platforms to ensure data integrityAnalyze sales performance across various lines of business to maximize...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Job scopesProvide administrative support and handle administration tasks to inbound and outbound call teamsAssist with basic manual procedures and data entry tasksHelp compile customer request reports under supervisor guidanceMaintain orderly records and documentationLearn and apply operational processes through on-the-job trainingWork with Team head to...

PurposeTo support the design and delivery of the firm's reward strategy and programmes.Key responsibilities and challenges Act as a 'centre of expertise' and trusted advisor to HR colleagues and the business on reward policy.In conjunction with the Senior Reward Manager, develop new reward and benefit programmes and processes to meet business needs and...

About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

Your roleBecome a system engineer of an IT Operation team to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ servers.Execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team. Follow defined documentation for incident and change management.Shift...