Technical Solution Expert
6 days ago
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
You will be responsible for thetechnical support to frontline engineers, users, and other departments.
Your key responsibilities:
- Provide maintenance guidance, troubleshooting, and solutions to complex issues
- Lead the research on major technical challenges, ensuring timely and effective instrument product service
- Provide technical support for product lifecycle management, develop technical standards, compile, review, and update technical documentation。
- Follow up on product quality issues, communicate with headquarters, and provide technical solutions or feedback from headquarters
- Ensures the smooth and effective implementation of product lifecycle management
Basic Requirements of the Job
:
You must hold a bachelor's degree or higher in electronics, mechanical engineering, or a related field, at least five years of experience developing or repairing mainstream mass spectrometer equipment.
You should have:
- Proficient in the application principles and hardware architecture of mass spectrometers
- Ability to independently repair and analyze hardware faults and common application issues
- Fluent in spoken, written, and spoken English, and be able to communicate proficiently within a multinational team
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
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