Customer Service Specialist, Pulp

6 hours ago

Shanghai, Shanghai, China UPM - The Biofore Company Full time

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils 

Learn more about us as a workplace

We are now looking for a Customer Service Specialist to join our Pulp APAC Customer Service team. This position is located in Shanghai.

Greetings from your future manager

I am looking for a colleague who is professional, full of energy and eager to do a job that can make an impact. Lois Liu, Manager, Customer Service & Supply Chain, APAC, UPM Pulp

What you will do  

  • Collaborate and communicate with customers throughout order lifecycle, meet customers' needs and solve issues when applicable.
  • Order processing, invoicing, Letter of Credit handling, preparation of shipping documents, complaints management.
  • Guarantee high service level and ensure customer satisfaction.
  • Proactively seek out new ways to improve customer experience and enhance overall operations.
  • Collaborate with cross-functional teams within the organization to ensure timely delivery to customers.
  • Continuously improve customer service processes including collaboration with different functional teams.
  • Participates in team meetings and training sessions to stay current on best practices and learn new skills.
  • Explore the digitalization possibilities in daily customer service work.
  • Maintain accurate data in the systems.

Who you are

  • You have bachelor's degree or equivalent.
  • You have 1-3 years of relevant work experience.
  • You have customer and service-oriented mindset.
  • You have experience with SAP ERP (Fiori) and L/C.
  • You have good English skills. Korean skills preferred.
  • You have ability to multitask, prioritize tasks and manage time effectively.
  • You have excellent problem-solving abilities and attention to details.
  • You have good collaboration and influencing skills and smooth communication skills.
  • You enjoy working in a global and diversify environment.

This is what we offer for you

  • A meaningful job – We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
  • A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
  • Development opportunities – We offer you great opportunities to learn and grow throughout your career.  We are an international, multi-business organization offering plenty of avenues for personal growth.
  • Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional information

For support with submitting your application, please contact the HR Service Center at

#LI-DNP

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