SCP - Country Champions- TW

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The Role
Strada Payroll Delivery Country Champion
Overview Strada Payroll Delivery Country Champion is a key subject matter expert and leader from the operational team ensuring that compliance and regulatory standards are met, that Strada Cloud Pay ("SCP") is productive, and it is a competitive solution for the country of responsibility. The SCP Country Champion closely collaborates with, and supports colleagues in Operations, Products, Service Readiness as well as (Pre)Sales and Account Management. When SCP is fully matured in a country and the focus moves to maintenance and continuous improvement of SCP, the Country Champion may take responsibility for operational delivery of a portfolio of Clients.

Key Responsibilities

• Subject Matter Leader in a country/region for payroll compliance, legislation and local regulations.

• Acting as the key reference point for teams internally on standard payroll service, business process, SCP technology, and compliance matters. This will include pro-actively scanning upcoming changes to legislation and tax laws in their country through the Compliance Alerts team, the Global Payroll Association, memberships of local payroll associations, professional literature subscriptions, external advisors, and other sources as required.

• Working closely with the Product configuration team to guide their development roadmap, including collaborating to keep SCP country workbooks updated for new legislative country requirements; prioritize improvements that make SCP more productive / eliminate manual workarounds; prioritize improvements that make SCP a more competitive / attractive solution in their country of responsibility.

• Review and analyze current payroll procedures and checklists, in order to recommend changes leading to bestpractice solutions and avoid manual workarounds to the extent possible.

• Ensure cross-platform compliance and regulatory standards are met. Ensure the SCP workbook is certified compliant at "general availability" - and that periodically, SCP for their country of accountability is audited by an external party, and (re)certified compliant.

• Evolve Strada Pay's competitive market offering in terms of functionality, cost effectiveness and user experience.

• Responsible for driving continuous improvement to SCP in the country, methodology for delivering, and templates/standards.

• Work closely with colleagues in (pre)sales and account management, to understand what the local market requires to make SCP a competitive and attractive solution, accelerating Strada's growth. Define BRD's for these (non)functional improvements, prioritize these at country level, and work with the products configuration team to have these added to the country roadmap.

• Give subject matter expertise and advice to Strada Pay project teams working on deployments of the payroll service to each account and ensuring effective transition into operation. This will include supporting implementation teams with training / knowledge about SCP standards and functionality and working with implementation colleagues to align clients to Strada Payroll Standards.

• Support solutioning of / act as gatekeeper or "design authority" with respect to Client customization requests. The SCP Country Champion supports implementation teams, and later commercial and operational delivery teams, in keeping clients as close to standards as possible.

• Client customization requests are first vetted by the SCP Country Champion, rejected or approved following consultation with the requestor (SR, OPS, CSL, AD) and the products configuration team. When no alignment is reached, a case is escalated to the SCP Steering Committee.

• Work closely with colleagues in operations to understand what improvements to productivity, cost of delivery, ease of use, and user experience are possible and needed. Define BRD's for these (non)functional improvements, prioritize these at country level, and work with the products configuration team to have these added to the country roadmap.

• Train "Floor Walkers" in the operations teams: SCP super-users that support / coach colleagues and ensure SCP functionality is utilized by all delivery teams to the fullest extent and best practices applied. Floor Walkers are a source for SCP improvements ideas.

• Support Floor Walkers to train payroll managers, specialists, and associates, to ensure SCP functionality is utilized to its fullest extent and where required, auxiliary services delivered to augment SCP functionality.

• Act as the go-to person for areas of subject matter expertise, including pre-sales support/queries, able to showcase to Clients the SCP payroll capabilities, discuss dos and don'ts, successes and pitfalls, lessons learned, best practices and standards are refined / updated. Represent your country of responsibility and actively contribute to SCP Country Champion Network and Summits to develop global standards, best practices, procedures, and templates.

• Participate as required in the SCP Steering Committee meetings to help prioritize the SCP development roadmaps. Depending on the country's / region's maturity of Strada Pay solution may also:

• Take responsibility for managing delivery of payroll services and operational requirements of the client as outlined in assigned contract for a portfolio of Clients.

• Own overall payroll service performance in terms of timeliness, first and final payroll accuracy, compliance and predictability, cost of delivery and month on month improvements therein.

• Provide operational and service level data to the customer and/or the account director as requested to build confidence and credibility in the services being provided. Act as an escalation point for customer issues. General requirements

Requirements:

• Expert knowledge of processes, policies and regulations within the area of payroll, within a geography/region:

• 8- 12 years relevant experience administering payroll and HR outsourcing in a corporate environment.

•Bachelor degree or above

• An ability to collaborate and work in a global, matrixed, fast-paced environment.

• An ability to work independently, a self-starter.

• Someone who naturally takes ownership.
• Fully mastering the fine art of delegation.

• Passionate about ensuring every day is a little better than the previous.

• Excellent written and verbal skills.

• Curious and eager to learn and develop oneself and colleagues.

• An ability to lead and manage a team.

• Knowledge of Workday, SuccessFactors, Oracle HCM.

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint.

• Attention to detail. Role The role is at an advanced JL4S or JL5S level dependent on the requirements of the specific country. The role reports to the operational Country Owner and is part of the regional operations Extended Leadership Team (XLT).

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.