Head of Northern Region, GPB China

International Wealth and Premier Banking

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

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- Formulate and drive business and product strategies to acquire new–to-bank business, deepen wallet share and retain existing customers to ensure healthy growth of customer base and achieve the Global Private Banking (GPB)'s ambition of growing the business as the choice of private banker for internationally minded HNW and Ultra HNW clients in China
- Collaborate with Global Banking and Markets, Wealth and Personal Banking, Commercial Banking and other HSBC entities as well as offshore GPB to provide a seamless service experiences and deepen wallet shares
- Achieve key performance indicators, including net new money, profit before tax, revenues, expenses, asset balances, liability balances, and ROE
- Effectively manage direct and allocated indirect expenses for the team based on the agreed budget
- Drive sales and associated activities and monitor the key metrics to ensure productivity is meeting and/or exceeding market norms and Private Banking (PB) plans
- Develop, implement and monitor PB strategic plan in respective region, communicating it effectively to all team members with clear expectations and objectives
- Provide support to PB Market Head of China as a member of the Senior Management Team by participating in executive forums and apprising PB Head on all issues related within the team-
- Work closely with marketing to devise and implement strategies to enhance brand awareness and equity in the region
- Actively engage in external events, activities and forums that provide opportunity to build PB brand among the industries and target customer group
- Responsible for driving a client-centric culture within the organization and in particular through regular meetings with the most significant clients to HSBC/PB in China and dealing with client complaints as required.
- Understand current economic trends and its impact on PB within assigned region and identify key business opportunities and challenges
- Facilitate the rollout of any new products ensuring that implementation in a compliant manner and within the agreed timelines for assigned region
- Set the long-term strategic vision and direction for assigned region and identify the key steps necessary for achievement in line with PB China strategy
- Provide leadership to motivate the frontline to maximize their potential and create a high performance culture
- Act as the role model for the team in terms of behavior and live the Group values
- Lead the team to acquire and grow appropriate relationships and satisfy client needs
- Create a clear succession and development plan process to identify and develop talent
- Enhance the Bank's image and PB branding awareness in the marketplace to build key relationships with third parties
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators
- Foster a compliance culture and implement Group Compliance Policy by managing compliance risk for the team in liaison with the branch manager and Local Compliance Officer
- Maintain awareness of operational risk within the team and minimize the likelihood of it occurring including its identification, assessment, mitigation and control
- Be vigilant in driving staff behavior in an aligned fashion, holding them accountable for any violation of policy

To be successful in the role, you should meet the following requirements:

- Minimum of fifteen years proven and progressive customer acquisition, business development and management in personal banking or commercial banking
- Proven track record in asset gathering, asset growth and revenue generation
- Extensive understanding of customer behavior and needs of High net worth clients
- Client-centric
- Excellent technical proficiency and management skills to supervise and monitor the work of the team
- Strong organizational, analytical, communication, teamwork and influencing skills
- Excellent commercial and negotiation skills
- Highly developed communication skills for use in direct client contact and problem solving
- Bachelor's degree in finance, business, related field, or equivalent experience
- Understanding of local markets, wealth management industries as well as competitor landscape for China market
- Strong knowledge of local and oversea wealth management products and services

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited