Engineer, Technical Support

6 days ago

Qingpu District, China Ametek, Inc. Full time

Within the Level Measurement Solutions business, the Project Quote Specialists interface with clients to provide solutions based on customer needs/requirements for moderate and complex quotations.

ESSENTIAL DUTIES AND RESPONSIBILITES

  •  Draft moderately complex quotes using the LMS Quoting Software.
  • Review technical documents provided by the client including, but not limited to, specifications, data sheets, drawings, and publicly available competitor literature/information.
  • Research technical questions relating to LMS products from customers, and representative
  • Provide technical and marketing information to customers, representatives, and partners in the selection of LMS products based on provided specifications/information.
  • Professionally communicate with customers, representatives, and others to resolve issues relating to quotes, orders and/or other inquires.
  • Review Request for Quotation (RFQ) received from customers.
  • Collaborate with sales teams to understand customer requirements and/or specifications to provide quotation. 
  • Quotation follow up via email/telephone with customer to increase quotation won rate.
  • Act as a liaison between factory, sales team and customers.
  • Regular Quotation, opportunity and order update on CRM tool – Salesforce
  • Project & MRO Management Support and Documentation.
  • Responsible for the engineering design for orders in production, including the dimensional drawings, production drawings, and BOM.
  • Responsible for resolving technical issues related to all products and their applications, providing design solutions for non-standard and customized products.
  • Assist the promotion activities (eg: seminars, translations, etc)

EXPERIENCE/REQUIREMENTS

  • Associates (or higher) Degree in General Business, Engineering, or another technical field.
  • High School degree required (or equivalent).
  • Good organizational skills
  • Good command of English in listening, speaking, and writing.
  • Bachelor's degree in mechanical, Industry Automation, Instrumentation and Automation, Electrical Engineering or equivalent.
  • 3-5 years working experience in technical support and AE or similar role.
  • Experience of multinational company and familiar with the instruments is preferred
  • Experience with with Computer tools, AutoCAD, MS Office, etc.
  • A good team player and fast learner.
  • Strong technical and analytical skills with great attention to details.
  • Confident with good communication both internal and external.
  • Customer-focused and service-oriented.

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