Quality Engineer

Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry- leading manufacturer and distributor of premium home improvement solutions.

Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.

Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.

With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada's fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.

We are also proud to be the official jersey emblem partner of the New Orleans Pelicans and have forged strategic partnerships with USA Hockey and Habitat for Humanity. These partnerships reflect our passion for teamwork, excellence, and community involvement.

As our journey to becoming the preferred choice for premium home improvement solutions continues, we're adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.

NewAge is looking for a diligent and experienced Quality Engineer who will be accountable for all aspects of quality engineering for products throughout their lifecycles including design & development, production and post-market, and driving quality improvement. This position will be responsible for managing program quality launches at existing/new contracted manufacturers; completing control plan requirements and ensuring all the products shipped meet quality standards and are regulatory compliant. Providing a high level of product quality that exceeds customer expectations and monitoring the investigation and root causes analysis of quality-related issues.

RESPONSIBILITIES:

• Develop and implement Quality Standards and Documentation including but not limited to Inspection Instruction, Standard Work, Instruction Bulletin, etc. and requirements for new and existing products.
• Collaborate with contracted manufacturers to develop process flow diagram, control plan and manufacturing quality instructions.
• Oversee pre-production samples review and production sign-off at contracted manufacturers.
• Conduct internal testing and coordinate 3rd. party testing according to the test and certification plan.
• Identify Critical-To-Quality (CTQ) parts, components and processes with the engineering team; implement effective action plan to assess and inspect the CTQ's to mitigate risk of quality failures.
• Qualify Tier-2 suppliers of CTQ's parts/components through factory process audit.
• Conduct factory QMS Audits including Surveillance Audits at potential and existing contracted manufacturers.
• Review and assess factory's manufacturing process capability at pre-production stage.
• Support customer complaint responses to determine quality activities required to eliminate issues.
• Lead technical troubleshooting/failure investigations involving manufacturing non- conformances and product failures by leading or participating in risk assessment and technical reviews.
• Lead customer complaint and issue resolution through root cause analysis for supplier, production, and post market defects; develop, manage and maintain appropriate KPIs, use QA statistical tools and risk management to drive CAPA activity.
• Work with Suppliers to Close out CAPA using problem solving tools such as 5Y,8D, Poka Yoke, FTA, A3, Six Sigma, etc.
• Provide regular training to QC Inspectors on new and updated inspection criteria.
• ECR review on design and process changes for effect on product and production performance.

REQUIREMENTS:

• Post-secondary education or equivalent in a field of study related to the position such as engineering or manufacturing systems.
• Minimum of 8 years' hands-on experiences in process related field in manufacturing industry, preferably in quality engineering role with experience in quality control and quality assurance in an advanced manufacturing environment and/or consumer product industry for metal, wood and plastic products.
• Completed QMS Lead auditor training.
• ASQ and other related professional certifications is preferred.
• Solid knowledge of the quality tools such as APQP, PPAP, FMEA, Control Plan, MSA, Process sign-off, 8D, ISO9001/TS16949 and Lean manufacturing.
• Demonstrated ability to conduct root cause analysis using various problem- solving techniques.
• Strong communication, analytical and organizational skills
• Work hours will vary and depend upon activities and project schedules. Expected to support NAP core hours of operation up to 2PM EST if not travelling or in supplier site.

TRAVEL REQUIREMENTS:

• Willing and able to travel to global suppliers as required, for a duration of 1-2 weeks at a time