Customer Solutions Engineer, gTech Ads
2 weeks ago
Minimum qualifications:
- Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience in working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Experience in coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in troubleshooting technical issues for internal/external partners or customers.
- Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
- Master's degree in Engineering, Computer Science, Business, or a related field.
- Experience in an investigative role such as business intelligence, data analytics, or statistics.
- Experience in working with database technologies (e.g., SQL, NoSQL).
- Experience in working with systems (e.g., Linux, Unix).
- Experience in technical consulting.
- Excellent communication skills, with the ability to present the message to the technical audience, and present technical materials to groups.
About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Provide technical consulting services and guidance around Google Application Programming Interfaces (APIs) and tech platforms to help clients develop applications across ads products.
- Work with customers to understand underlying business tests. Manage relationships with the business team and customers, leverage these relationships to identify and develop technical solutions that lead to more advertising business.
- Work across Business, Support and Product teams to provide solutions to real-world tests.
- Propose, design, create and present prototypes, demos and proofs-of-concept to audiences, from Engineers to Marketing professionals.
- Leverage Google's tech platforms and big data analytics systems to achieve the goals.
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