Customer Experience Manager

6 days ago


Shanghai, Shanghai, China Randstad China Full time $1,200,000 - $1,500,000 per year

about the company
.

Fintech

about the team
.

Operation

about the job.

  • Design end to end process and platform for customer voice collection
  • Analyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer
  • Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt team
  • Maintain close and strong partnership with sales, marketing, and Ops team for VOC alignment

skills and experience required.

  • Bachelor's degree or above
  • Fluent English in both verbal and written
  • Chinese speaker
  • 10 years+ working experience, with 5 years+ working experience in customer experience-related domains
  • 5 years+ working experience in Fintech/Payment/eComs companies
  • 5 years+ working experience in MNC (multi-nation company) environment


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