Learning and Development Manager(High Jewellery)

7 days ago

Shenzhen, Guangdong, China Chow Tai Fook Jewellery Group Full time CN¥900,000 - CN¥1,200,000 per year

Responsibilities:

  1. Collaborate with various teams to create, organize, and implement high jewelry training programs aligned with business development strategies. Establish evaluation standards and business-driven action plans based on training objectives.
  2. Develop and continuously improve training materials for the high jewelry team, focusing on product expertise, storytelling, sales skills, client experience, and related areas.
  3. Engage with frontline teams to regularly assess training effectiveness and skill gaps, optimize training content, and explore innovative talent development approaches, learning scenarios, and industry resources to enhance learning.
  4. Establish talent benchmarks for roles such as High Jewelry Experts, Elite Sales Professionals, and High Jewelry Account Managers, and support talent selection and deployment across various business scenarios.
  5. Promote high jewelry business awareness internally at both headquarters and regional levels, communicating the MVV (Mission, Values, Vision) in line with group strategy to foster internal alignment.
  6. Provide on-site coaching support for employees during key high jewelry events and assist in strategic high jewelry activities as needed.
  7. Plan ahead for non-high jewelry training and on-site guidance requirements based on the high jewelry department's annual project calendar. Communicate needs with HR and drive the implementation of training plans.
  8. Collaborate with HR to deliver foundational high jewelry training to designated HR trainers, expanding the reach of high jewelry knowledge across the organization.

Qualifications:

  1. Bachelor's degree or higher in Human Resources Management, Business Administration, Economics, Psychology, Literature, or related fields. Possession of international certifications such as GIA or FGA is preferred.
  2. Proficient in written and spoken English, with strong communication skills and mastery of Microsoft Office (Word, Excel, PowerPoint).
  3. Minimum of 6 years of experience in talent development and training within international luxury or fashion brands. Deep understanding of high-end sales and luxury clientele, with strong talent identification and analytical skills.
  4. Excellent expression, communication, coordination, and organizational abilities. Capable of solving complex problems and making decisions, with strong time management and stress resilience. Willingness to travel as required.
  5. Outgoing and approachable personality, skilled in interpersonal communication, with strong influence and persuasion abilities. Positive, passionate, and professional work attitude, with a team-oriented mindset and high emotional intelligence.
  6. Discreet, trustworthy, with a strong sense of confidentiality. Self-motivated and highly responsible.

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