Business Operation Management Intern
2 days ago
About Us
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.
What You'll Do
- Responsible for quality inspection of customer service in various business lines, and identifying personnel execution, process rules, management issues, product rules, and other issues in the service through daily sampling and special quality inspections. 2. Identify problems through a review of defect events, identify root causes, and drive improvement. 3. Based on employee issues, provide coaching or training suggestions to ensure that customer service meets the service quality target requirements, in order to ensure the overall service quality of the business. 4. Conduct quality analysis, summarize and analyze the quality situation on a daily, weekly, and monthly basis, propose rectification suggestions, and provide a basis for monthly assessment. 5. Identify typical cases in services, categorize them and improve the quality inspection monitoring and evaluation system.
What We Need From You
- Bachelor's degree or above with English ability. 2. Priority given to those with experience working in multinational customer service centers. 3. Proficient with the ability to analyze data and summarize problems; Capable of efficiently completing analysis tasks and reports using different quality inspection tools. 4. Possess good service awareness and knowledge related to customer service and experience, and be able to identify opportunities for improvement and enhancement during the service process.
What Makes This Role Exciting
- Professional ability: With a systematic quality management system and platform resource support, it can quickly become a new knowledge and trend in the service quality management industry. 2. Development channel: The platform spans the entire business, providing opportunities to interact with more business forms and scenarios, familiarizing oneself with business processes and improvement ideas, quickly becoming a business expert, and having good development space both horizontally and vertically within the platform.
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