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International Case Manager
3 weeks ago
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of International Case Manager
Principal responsibilities
- Manage the International Account Opening journey and onboarding experience for the customers, including call, email, etc.
- Manage all processing in relation to the Account Opening requirements including account maintenance and data input.
- Ensure audit & compliance as per global standards
- Manage communication between account opening & BFCR teams for facilitating journey for customers
- Follow repair with customers if further information required from Receiving country
- Ensure high quality operational results – Repair rate, TAT etc. resulting out of seamless communication & execution
Requirements
- 3 years plus experience in an active customer interface role, with proven track-record.
- Excellent communication skills in spoken and written English and Mandarin. Cantonese is a plus.
- Has exceptional and updated knowledge of Banking products, systems and processes.
- Is well organized and depicts professional image; provides exemplary customer service.
- Is self-motivated and has the drive to overachieve on goals and targets set out.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
