Manager, Sr Investigator, FC Investigative Reporting

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Sr Investigator, FC Investigative Reporting.

Principal responsibilities

Key activities and decision-making areasResponsible for conducting effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service level agreements. These cases may include:unusual activity reports from various parts of the bank as well as other HSBC entities as applicable, including other business lines and functions;escalated cases from transaction monitoring systems;escalated cases identified by true matches to screening lists escalated from Name Screening teams;cross-border referrals; andescalated cases from Fraud Operations.On receipt of a referral, conduct a review, in line with the instructions, in order to identify any probable financial crime related issues, or mitigation of any financial crime risks.Responsible for writing a high quality investigative narrative (Investigation Report) and to record the case history, with supporting findings, in an approved case management system.During or at the end of each investigation, review recommendations should be made which may include referral to the MLRO as to whether a Suspicious Activity Report (SAR) should be filed or not. In consultation with the respective Manager, escalate investigations to appropriate other teams for co-ordination and further review as required (Sanctions, ABC, Major Investigations, etc).In consultation with the respective Manager, where appropriate, interact with relevant stakeholders, including Complex and Major Investigations, and Customer Selection Exit Management (CSEM) Secretariat to manage financial crime risk.Assess the quality of Know Your Customer (KYC) information and processes as part of investigation, and where appropriate, refer actions any issues to the appropriate function.In consultation with the respective Manager, provide information on completed investigations to Senior Management and other internal stakeholders for risk management, where appropriate.This is an entry-level investigative role and the incumbent will be expected to develop their investigative knowledge, skills and experience whilst in roleImpact on the BusinessEnsure appropriate pro-active use of media reports and relevant websites to gather intelligence and identify customers of HSBC involved in financial crime, including money laundering and terrorism.Produce a high quality case file including a comprehensive narrative and recommendation as to whether or not a SAR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards.Identify appropriate referrals for action, and effecting of such in accordance with procedural standards.Process a proportionate number of investigations to the agreed procedural standards required and within agreed service level agreements.Ensure appropriate consideration given to each case as to content and quality of content/narrative.Determine whether the case warrants escalation to other Investigations teams, taking care to evaluate appropriately against relevant escalation criteria.Customer / StakeholdersDeal with enquiries from colleagues of other HSBC business areas in a professional, responsive manner, giving them appropriate guidance, referring to management where necessary.Deal with external enquiries, if required, in a professional manner, providing appropriate information, referring to management, where necessary.Leadership & TeamworkEnsure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories.Work closely with respective Manager to develop personal capability.Work effectively and professionally with colleagues across Investigations and the organization.Operational Effectiveness & ControlEnsure performance meets the requirements of any relevant service level agreements and at all times, adheres to [Hong Kong / Singapore where applicable], Local, Group and Regulatory policies.Generate ideas to improve team and process efficiencies.Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)Ensure suspicious activity is reported to the appropriate authorities in a timely manner and in accordance with the applicable SLAs.Ensure that decisions to report to the authorities, or not, can be justified by documenting high quality, rationale, supported by investigative work and recorded findings.Role Context (The environment and operating conditions of the role including the extent of guidance and authority)The investigator role, within Investigative Reporting, is part of Financial Crime, Investigations and is responsible for ensuring that assigned cases are thoroughly and professionally investigated and, where appropriate, reported to the authorities in accordance with applicable proceeds of crime/regulatory requirements. It is the responsibility of the jobholder to decide whether activity is suspicious and therefore requiring reporting to the authorities (via escalation to the MLRO).The investigator may also be required to provide, where applicable, guidance and assistance, to internal stakeholders in ensuring the management of financial crime). These stakeholders include:Senior Management to actively manage live risk;Financial Crime colleagues; andInvestigations colleagues at team, country, regional and group levelsAssistance in provision of accurate and timely Management Information (MI) as required.The role holder will also be required to work on ad-hoc investigative tasks as required.Management of Risk (Operational Risk / FIM requirements)The jobholder will ensure that alignment to the requirements of the role by ensuring that they attest to reading and understanding the Investigation Manual, and the Investigative Reporting Instructions, along with ensuring completion of any mandatory and or required training, within the timeframe determined by the function and or Learning & Development.Where required through the role, they will undertake external training in line with the expectations of the role.Any concerns must be escalated through line management as soon as they become apparent.Observation of Internal Controls (Compliance Policy / FIM requirements)The jobholder will also adhere to and be able to demonstrate adherence to internal controls and to all relevant procedures, keeping appropriate records and, where necessary, by the timely implementation of internal and external audit points, including issues raised by external regulators.The jobholder will implement the Regulatory and Bank's compliance policy by containing compliance risk in liaison with Group and [Hong Kong / Singapore where applicable] Compliance functions. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department aboutnew business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in placeand training is provided, fostering a compliance culture and optimising relations with regulators.Role DimensionsThe job holder is part of a team consisting of 8 to 10 other investigators and a team manager.

Requirements

DesirableUniversal banking experience across Retail, Commercial and Banking and Markets.Money Laundering investigations experience including understanding transaction monitoring scenarios.Familiarity and experience with transaction monitoring and associated systems and case management systems.Experience with banking core customer data management systems.Experienced in using tools to collect and analyse data from multiple sources.Experience of identifying activity indicative of financial crime risk, i.e. money laundering, terrorist financing, etc. risk.Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from noted behaviour, including transactional profile, against expectation established from KYC/CDD data.Experience in writing reports.Proven high quality spoken and written communication skills with the ability to draft reports and communicate conclusions effectively, in a clear, concise and professional manner.Consistently achieve objectives set and take action to improve own performance.Strong organisational skills.Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organization.Prior regulatory or law enforcement investigations experience is advantageous.Prior experience within RPA or other automation projects is advance.Proficient with Excel, VBA or Python.Certification on BluePrism (Developer) and/or other RPA platform is advance.ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

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