Operation Manager – Shanghai Village

COMPANY PROFILE

Value Retail is the creator and operator of The Bicester Village Shopping Collection – with 12 luxury shopping destinations in Europe and China, home to more than 1,200 boutiques of the world's leading luxury fashion and lifestyle brands, offering exceptional savings all year round.

What sets us apart: A Distinctive Fashion Experience. If you have what it takes to create something extraordinary every day, then look no further – this is where you need to be At Value Retail China, we all share the same ambition: to create extraordinary experiences for our guests, brand partners and colleagues. We are entrepreneurs at heart, passionate about what we do, and we never take no for an answer.

JOB SUMMARY

The Operations Manager leads, oversees, and optimizes the end-to-end daily operations of the SHV Operations department to drive efficiency, ensure business continuity, and meet organizational performance goals. This role is responsible for managing a team of operational staff, implementing process improvements, overseeing logistics and compliance, and collaborating cross-functionally to resolve complex operational challenges. The ideal candidate is a strategic, results-driven leader with a track record of streamlining workflows, fostering team productivity, and upholding operational excellence in a fast-paced environment.

KEY RESPONSIBILITIES

1. Team Leadership & Operational Oversight

2. Lead, mentor, and manage a team of Operate third-party support staff, including setting performance goals, conducting regular feedback sessions, and driving professional development.

3. Oversee the execution of daily operational tasks (inventory management, supply/equipment maintenance, task prioritization) to ensure 100% business continuity and minimize disruptions.

4. Delegate workload effectively across the team, monitor task progress, and ensure adherence to efficiency and accuracy standards.

5. Process Strategy & Improvement

6. Identify systemic inefficiencies in workflows, logistics, and operational systems; design and implement scalable process improvements to reduce costs, enhance productivity, and optimize resource allocation.

7. Lead the rollout of new operational procedures, best practices, and tools (e.g., ERP/CRM updates); train the team on changes and ensure consistent adoption.

8. Maintain a centralized repository of operational records, documentation, and SOPs (Standard Operating Procedures); regularly review and update materials to reflect process changes.

9. Logistics & Cross-Functional Coordination

10. Oversee end-to-end logistics management, including scheduling, dispatching, and tracking of shipments or service deliveries; resolve delays or issues with vendors, suppliers, and carriers.

11. Serve as the primary liaison between SHV Operations and cross-functional teams (Supply Chain, Customer Service, IT, Facility Management) to align operational priorities and resolve escalated issues.
12. Manage vendor/supplier relationships, including performance evaluation, contract compliance, and negotiation of terms to ensure timely, cost-effective delivery of goods/services.

13. Oversee facility management tasks (e.g., preventive maintenance, safety inspections, space allocation) to maintain a safe, functional work environment.

14. Compliance, Reporting & Risk Management

15. Ensure the department's strict adherence to company policies, industry regulations, and safety standards; conduct regular audits, inspections, and risk assessments to identify gaps and implement corrective actions.

16. Develop, analyze, and present high-level operational reports to the Director of Operations (e.g., monthly performance metrics, incident summaries, cost trends, process improvement outcomes).

17. Lead responses to operational incidents (e.g., supply shortages, shipment failures); investigate root causes, implement preventive measures, and escalate critical risks to senior leadership.

18. Departmental Strategy & Support

19. Collaborate with the Director of Operations to develop short- and long-term operational strategies aligned with organizational goals (e.g., scaling operations, reducing costs, improving customer satisfaction).

20. Address complex internal/external inquiries related to operations; serve as the escalation point for high-priority issues from staff, stakeholders, or clients.
21. Manage the operational budget, including tracking expenses, identifying cost-saving opportunities, and ensuring resources are allocated to high-impact areas.

SKILLS AND QUALIFICATIONS REQUIRED

• Education: Bachelor's degree in Business Administration, Operations Management, Logistics,
• Experience: 3–5 years of progressive operations experience, including 1–2 years in a supervisory or managerial role (team leadership experience non-negotiable). Industry-specific experience (e.g., retail, manufacturing, logistics) in SHV is a strong plus.

Technical Skills:

• Advanced proficiency in MS Office Suite (Excel for data analysis, PowerPoint for reporting, Word for documentation).
• Demonstrated experience with ERP systems (e.g., SAP, Oracle) and/or CRM software (e.g., Salesforce); ability to leverage these tools to streamline operations.
• Familiarity with inventory management systems and operational reporting tools.

Soft Skills:

• Strong leadership and team management abilities—proven track record of motivating teams to meet/exceed performance metrics.
• Excellent strategic thinking and problem-solving skills; ability to balance day-to-day operations with long-term process improvement.
• Exceptional English written and verbal communication; ability to collaborate effectively with cross-functional teams and present data to senior leadership.
• Strong organizational skills, time management, and the ability to prioritize multiple tasks in a fast-paced, dynamic environment.
• Adaptability and resilience—ability to navigate change and lead teams through process transitions.