Customer Service Vendor Business Manager

1 day ago

Beijing, Beijing, China Meituan Full time

About Us
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.

What You'll Do

  • Outsourcing Service Provider Management: Responsible for the selection, evaluation, and contract negotiation of outsourcing service providers. Ensure supplier compliance, regularly assess their performance, and optimize collaboration models. Establish and maintain long-term cooperative relationships with outsourcing partners. 2.Business Needs and Resource Planning: Develop outsourcing service strategies and resource plans based on business needs. Ensure the human resources and skills of the outsourcing team align with business objectives. 3.Performance Monitoring and Improvement: Monitor key performance indicators (KPIs) and the rationality of resource grading for the outsourcing team. Regularly analyze data, identify issues, and drive improvements. 4.Budget and Collaboration: Analyze the operational benefits achieved by outsourcing providers to ensure cost-effectiveness is maximized. Assist the operations team in reaching favorable service expenditures and returns with outsourcing providers, fostering strong collaboration. 5.Cross-Department Collaboration: Work closely with internal teams (e.g., operations, training, quality control) to ensure process consistency. Support product and system optimization by providing business needs and feedback.

What We Need From You
Education Background: Bachelor's degree or higher, preferably in Business Administration, Operations Management, or a related field. Work Experience: At least 2 years of relevant experience in outsourcing customer service business management. Familiar with the operational models of customer service centers and outsourcing service management processes. Core Competencies: Strong project management, communication, and negotiation skills. Proficient in data analysis with the ability to drive data-driven decision-making. Excellent teamwork and cross-departmental collaboration skills. Fluent in English (reading, writing, speaking, and listening).

What Makes This Role Exciting

  • Fast-paced business growth with huge potential. 2.Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.

  • Workplace Services Manager

    1 week ago

    Beijing, Beijing, China Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. 8 years of experience in facility management and service in facilities, hospitality, corporate services, property management or equivalent office management experience within an organization.Ability to communicate in Mandarin and English fluently to partner with local clients and...

  • Customer Success Manager

    2 weeks ago

    Beijing, Beijing, China International Data Group Full time

    OverviewFuelled by our client and business growth, we are looking for a Manager, Customer Success to be based in our IDC Beijing office. The primary responsibilities of the Manager, Customer Success is to drive retention through strong relationships with our subscription clients (including umbrella products) and help grow the subscription business by...

  • Workplace Services Manager

    1 week ago

    Beijing, Beijing, China Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. 8 years of experience in facility management and service in facilities, hospitality, corporate services, property management or equivalent office management experience within an organization.Ability to communicate in Mandarin and English fluently to partner with local clients and...

  • Workplace Services Manager

    1 week ago

    Beijing, Beijing, China Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience.8 years of experience in facility management and service in facilities, hospitality, corporate services, property management or equivalent office management experience within an organization.Ability to communicate in Mandarin and English fluently to partner with local clients and...

  • Customer Success Manager

    1 week ago

    Beijing, Beijing, China IDC Full time

    OverviewFuelled by our client and business growth, we are looking for aManager, Customer Successto be based in our IDC Beijing office. The primary responsibilities of the Manager, Customer Success is to drive retention through strong relationships with our subscription clients (including umbrella products) and help grow the subscription business by...

  • Service Business Development Specialist/Manager

    2 weeks ago

    Beijing, Beijing, China Oxford Instruments Plc Full time CN¥800,000 - CN¥1,600,000 per year

    Role Details Business, Location: Service, ChinaRole:Service Product Marketing Program ManagerReports to:Head of Service, ChinaDirect Reports:NonePrimary Purpose:Key member of CS marketing team. And acts as a key partner of marketing communication and commercial team to plan and execute overall service products strategies.Manage the key product line...

  • Customer Service Representative

    1 week ago

    Beijing, Beijing, China Pall China 颇尔中国 Full time

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and...

  • Customer Service Specialist

    1 week ago

    Beijing, Beijing, China Cochlear Full time

    Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform...

  • Sr. Manager, Solution and Service Management

    1 week ago

    Beijing, Beijing, China Pfizer Full time

    Use Your Power for PurposeTechnology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be...

  • Sr. Customer Service On-Demand Specialist

    4 days ago

    Beijing, Beijing, China IDC Full time

    OverviewTheSenior Customer Service On-Demand Specialistwill be the frontline for IDC's customer experience, helping ensure our valued customers are supported and assisted along their IDC journey. The position will also be focused on assisting IDC account teams with client needs and support.Partner with our clients to deliver high-value outcomes and...