Customer Care Manager
2 days ago
Your Role
- Manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre
- Monitor and supervise the communication process between complainants / demanding customers and internal call agents
- Plan and suggest the strategy to deal with complicated and complaint cases
- Execute the solution with call agents or may require calling the complainants on your own
- Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication
- Other special tasks as assigned from Manager
To Succeed in the Role
- University graduate or at least diploma level with pension and finance experience
- At least 3 to 4 years of MPF client service experience, both in employer and member level
- At least 1 year of team management or supervising experience
- Strong MPF and related knowledge
- Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
- Familiar with checking customer profile with back-office system
- Good leadership and problem solving skills
- Fluent in English and Mandarin
-
Customer Care Supervisor
4 days ago
Hong Kong Island, China hktservice Full time CN¥90,000 - CN¥120,000 per yearResponsibilitieso Handle inbound and outbound call activities in Contact Centre o Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. o Plan and suggest the strategy to deal with complicated and complaint cases.o Execute the solution with call agents or may...
-
Hong Kong Island, China One Medical Full time $115,000 - $140,000About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Hong Kong Island, China WeLab Full time HK$80,000 - HK$120,000 per yearWeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...
-
Customer Service Executive
4 days ago
Hong Kong Island, China hktservice Full timeAbout HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. With a global presence, we operate 24-hour,...
-
Associate Customer Success Manager
6 days ago
Hong Kong Island, China ServiceNow Full time $80,000 - $120,000 per yearCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Customer Officer
6 days ago
Hong Kong Island, China hktservice Full time HK$250,000 - HK$400,000 per yearYour roleAnswering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile servicesEnsuring a pleasant customer experience by providing accurate and timely informationLogging all customer inquiries in the system...
-
Customer Officer
6 days ago
Hong Kong Island, China hktservice Full time HK$180,000 - HK$300,000 per yearYour roleAnswering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile servicesEnsuring a pleasant customer experience by providing accurate and timely informationLogging all customer inquiries in the system...
-
Customer Officer
6 days ago
Hong Kong Island, China hktservice Full time HK$50,000 - HK$80,000 per yearYour roleAnswering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile servicesEnsuring a pleasant customer experience by providing accurate and timely informationLogging all customer inquiries in the system...
-
Assistant Manager, Customer
6 days ago
Hong Kong, China Prudential plc Full time CN¥120,000 - CN¥180,000 per yearPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...
-
Bank - Intern, Growth & Customer
6 days ago
Hong Kong Island, China WeLab Full time HK$240,000 - HK$280,000 per yearWeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu by Bank Jasa Jakarta) as well as multiple online financial services in Hong Kong, Mainland China, Indonesia, and Malaysia, with over 60 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users...
